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- Tasks: Assist in operational and administrative tasks at the crematorium while providing excellent client service.
- Company: A compassionate organisation dedicated to supporting families during difficult times.
- Benefits: Generous holiday, pension contributions, health cash plan, and bonus schemes.
- Why this job: Make a meaningful impact in the community while developing valuable skills.
- Qualifications: 3 years of business administration experience and strong IT skills required.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 25000 - 30000 £ per year.
HOURS: 37.5 – Full time – Tuesday – Saturday 9am – 5pm
Job Purpose
To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.
Responsibilities for Service Excellence
- To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person.
- To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client’s needs, whilst respecting the requirements of the Company’s sales budget.
- To produce letters and invoices for clients as required, and to answer queries as appropriate.
Responsibilities for Operational Efficiency
- To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement.
- To input all necessary information using our CRM system.
- To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines.
- To maintain accurate, indexed records of service arrangements, accounts, banking sheets, etc.
- To identify unnecessary costs, and recommend necessary operational controls, to your Line Manager.
- To ensure that Company policy and procedures regarding cash handling are strictly followed.
- To assemble and despatch all information required for submission to Head Office in a timely manner.
- To fully comply with the requirements of the Operations Manual.
- To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times.
- Assist with meaningful community engagement activities throughout the year.
- Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement.
- Take an equal part in weekend rota for services and during busy cremation times.
Key Competencies
- Client focus
- Good communication skills
- Attention to detail/exceptional accuracy in data entry
- Self-management
- Team working
- Achievement focus
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment
Person Specification
- A minimum of 3 years business administration experience
- High level of IT skills to include Microsoft Excel and Word.
- IT experience working with bespoke administrative systems
- Accounting or book-keeping experience
- Committed to the provision of excellent service
- Good numeric and literacy skills
- Excellent reasoning ability
Benefits Offered
- 25 days holiday per year plus public holidays
- Death in Service Benefit - 4 x salary
- Company pension 3% employers contribution, 5% employees contribution
- Employee assistance programme Health Cash Plan
- Discretionary bonus scheme
- Employee Referral Bonus Program
Apply Now
Crematorium Assistant in Alfreton employer: Inplace Personnel Services Ltd
Contact Detail:
Inplace Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crematorium Assistant in Alfreton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the crematorium and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in client service and administration can shine in this role. We want you to feel confident when it’s your turn to impress!
✨Tip Number 3
Dress the part! For a role like Crematorium Assistant, it's important to look professional yet approachable. Choose an outfit that reflects your respect for the position and the clients you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Crematorium Assistant in Alfreton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Crematorium Assistant role. Highlight your relevant experience in business administration and client service, as this will show us you understand what we're looking for.
Showcase Your Skills: We want to see your IT skills shine! Mention your proficiency in Microsoft Excel and Word, and any experience with bespoke administrative systems. This is key for the operational efficiency we value.
Be Personable: Since client focus is crucial, let your personality come through in your application. Share examples of how you've provided excellent service in the past, whether on the phone or face-to-face.
Follow the Application Process: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Inplace Personnel Services Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Crematorium Assistant. Familiarise yourself with the key competencies listed in the job description, such as client focus and attention to detail. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves dealing with clients and Funeral Directors, practice articulating your thoughts clearly and empathetically. Prepare examples from your past experiences where you successfully handled sensitive situations or provided excellent customer service. This will show that you can communicate effectively in a compassionate manner.
✨Demonstrate Your IT Proficiency
With a high level of IT skills required, be ready to discuss your experience with Microsoft Excel, Word, and any bespoke administrative systems. Consider bringing examples of how you've used these tools in previous roles, especially in data entry or accounting tasks, to highlight your technical capabilities.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and community engagement activities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.