At a Glance
- Tasks: Manage administrative tasks and ensure top-notch client service at our crematorium.
- Company: Waveney Memorial Park & Crematorium, a caring and community-focused organisation.
- Benefits: Competitive salary of £28,319, supportive work environment, and opportunities for personal growth.
- Other info: Join a dynamic team with opportunities for community engagement and career development.
- Why this job: Make a meaningful impact while helping families during important moments in their lives.
- Qualifications: 3 years of admin experience, strong IT skills, and a commitment to excellent service.
Waveney Memorial Park & Crematorium
HOURS: 9am – 5pm Monday to Friday, 37.5 hours
SALARY: £28,319
Job Purpose: To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.
Responsibilities for Service Excellence:
- To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person.
- To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client’s needs, whilst respecting the requirements of the Company’s sales budget.
- To produce letters and invoices for clients as required, and to answer queries as appropriate.
- To suggest refinements and improvements in client service to your Line Manager.
Responsibilities for Operational Efficiency:
- To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement.
- To input all necessary information using our CRM system.
- To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines.
- To maintain accurate, indexed records of service arrangements, accounts, banking sheets, etc.
- To identify unnecessary costs, and recommend necessary operational controls, to your Line Manager.
- To ensure that Company policy and procedures regarding cash handling are strictly followed.
- To assemble and despatch all information required for submission to Head Office in a timely manner.
- To fully comply with the requirements of the Operations Manual.
- To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times.
- Assist with meaningful community engagement activities throughout the year.
- Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement.
- Take an equal part in weekend rota for services and during busy cremation times.
Responsibilities for Business Growth:
- To behave always as an ambassador for the Company.
- To create revenue via a proactive sales approach, and to safeguard revenues through efficient credit control.
- To meet the periodic sales budgets.
Key Competencies:
- Client focus.
- Good communication skills.
- Attention to detail/exceptional accuracy in data entry.
- Self-management.
- Team working.
- Achievement focus.
- Adaptability.
- Problem solving.
- Integrity, sensitivity and commitment.
Person Specification:
- A minimum of 3 years business administration experience.
- High level of IT skills to include Microsoft Excel and Word.
- Any IT experience working with bespoke administrative systems.
- Accounting or book-keeping experience.
- Committed to the provision of excellent service.
- Good numeric and literacy skills.
- At least average reasoning ability.
- The use of their own vehicle with business mileage insurance cover.
Administrator employer: Inplace Personnel Services Ltd
Waveney Memorial Park & Crematorium is an exceptional employer that prioritises a supportive work culture and offers meaningful opportunities for personal and professional growth. With a commitment to delivering the highest levels of client service, employees benefit from a collaborative environment where their contributions are valued, alongside competitive salaries and a structured work-life balance. Located in a serene setting, this role not only allows for impactful community engagement but also fosters a sense of purpose in serving families during significant moments in their lives.
Contact Details:
Inplace Personnel Services Ltd Recruitment Team
