At a Glance
- Tasks: Manage customer accounts and drive growth through innovative product development.
- Company: Inovocan, the UK's leader in milk-based canned beverages.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a fast-paced team with a focus on innovation and customer satisfaction.
- Why this job: Be the key contact for exciting brands and make a real impact in the beverage industry.
- Qualifications: 2+ years in Sales or Account Management with strong relationship-building skills.
The predicted salary is between 35000 - 45000 £ per year.
Company Overview: Inovocan is the UK's specialist in milk-based canned beverages, helping ambitious brands bring complex Ready-to-Drink (RTD) concepts to market. Our unique thermal processing capabilities underpin exceptional product quality, while our proprietary technology enables the manufacture of products such as iced coffee, low and no alcohol drinks, high-protein beverages and more.
The Account Manager is responsible for managing a portfolio of Tier 2 and Tier 3 customer accounts, ensuring high levels of customer service, commercial delivery, and sustainable account growth. Acting as the primary point of contact for assigned customers, the role coordinates activities across Sales, NPD, Operations, Planning and Supply Chain to ensure successful project delivery, effective order management, and accurate demand forecasting.
Key Responsibilities:- Own the commercial performance of assigned customer accounts, delivering agreed revenue, volume, margin and service objectives.
- Build and maintain strong customer relationships, acting as a primary point of contact.
- Drive account growth through new product development opportunities and volume growth.
- Lead cross-functional customer coordination across NPD, Operations, Planning, Supply Chain and Technical teams to ensure successful project delivery.
- Ensure accurate customer forecasting and effective participation in the S&OP process.
- Maintain high standards of account governance, ensuring projects, orders, actions and customer commitments are delivered accurately and on time.
- Take ownership of customer issues, risks and escalations, driving timely resolution.
- Minimum 2 years' experience in Sales, Account Management or a customer-facing commercial role.
- Experience within manufacturing, FMCG, or other production-led environments is desirable.
- Strong relationship-building and stakeholder management skills.
- Highly organised with excellent attention to detail and strong administrative discipline.
- Proven ability to manage multiple customer accounts, projects and priorities simultaneously.
- Commercially aware, with a sound understanding of revenue and margins.
- Comfortable working with forecasts, sales data and planning processes.
- Strong communication and interpersonal skills, with the confidence to challenge constructively when required.
- Demonstrates ownership, accountability and a proactive approach to problem solving.
- Competent in Microsoft Excel, Outlook and CRM systems.
Account Manager in Newcastle upon Tyne employer: Inovocan
Inovocan is an exceptional employer, offering a dynamic work environment where innovation meets quality in the beverage industry. With a strong focus on employee growth and development, we provide ample opportunities for career advancement while fostering a collaborative culture that values teamwork and creativity. Located in the heart of the UK, our team enjoys the benefits of working with cutting-edge technology in a thriving sector, making every day at Inovocan both meaningful and rewarding.
