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- Tasks: Support and maintain core platforms while providing internal IT assistance.
- Company: Growing tech consultancy with a focus on complex systems in regulated environments.
- Benefits: Competitive salary, flexible remote work, and structured training opportunities.
- Why this job: Gain hands-on experience in a supportive team and tackle real-world tech challenges.
- Qualifications: 2-5 years in IT support, strong troubleshooting skills, and familiarity with Microsoft 365.
- Other info: Clear progression paths and mentoring in a dynamic work environment.
The predicted salary is between 30000 - 40000 £ per year.
Role: IT Support Service Analyst
Type: Permanent, full-time plus out-of-hours support rota
Salary: £30,000 - £40,000 (DOE)
Location: Remote first with occasional office visits in London
O iO Associates is working with a growing technology consultancy supporting complex, business-critical systems across regulated environments, including healthcare. They are looking to hire an IT Support Service Analyst to join their expanding support and operations team.
The Role
You will be responsible for supporting the stability and performance of core platforms used by external clients, alongside providing internal IT support to colleagues. You will work closely with senior support, engineering, and infrastructure teams, gaining hands-on exposure to complex environments.
Key Responsibilities Include
- Providing L1/L2 technical support across applications, systems, and integrations
- Monitoring, triaging, and resolving incidents in line with SLAs and ITIL processes
- Troubleshooting system, interface, and performance issues
- Supporting internal IT, including laptops, desktops, and user access
- Maintaining clear documentation and communicating effectively with stakeholders
- Participating in an out-of-hours support rota (with training and support provided)
What They Are Looking For
- 2-5+ years' experience in an IT support / service desk / application support role
- Strong troubleshooting and problem-solving skills
- Familiarity with Microsoft 365 administration, including Entra ID and Microsoft admin portals
- Understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and proxies
- Familiarity with Windows and Linux
- Experience working with ITSM tools (e.g. Jira, ServiceNow, Confluence, etc.)
- Confident communication skills and a customer-focused mindset
- Experience working within NHS integration environments, with exposure to integration engines such as InterSystems, Rhapsody or Mirth (desirable).
Why apply?
- Clear progression and structured training
- Exposure to complex, real-world systems
- Supportive team environment with strong mentoring
- Flexible remote / hybrid working
If you are an IT support professional looking to take the next step and build deeper technical expertise, this is a great opportunity to do just that.
IT Support Service Analyst - £40k in London employer: INOVERSE GROUPE
Contact Detail:
INOVERSE GROUPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Service Analyst - £40k in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues or handle customer queries. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in IT support, so be ready to talk about how you’ve effectively communicated with clients and colleagues in the past. We love a candidate who can connect with people!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are eager to grow with us.
We think you need these skills to ace IT Support Service Analyst - £40k in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and showcases your troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about emphasising your familiarity with Microsoft 365 and ITSM tools!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who can communicate effectively, so let your personality come through.
Showcase Your Problem-Solving Skills: In your application, include examples of how you've tackled technical issues in the past. We’re looking for strong problem-solvers, so share specific instances where you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at INOVERSE GROUPE
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking fundamentals, and ITSM tools like Jira or ServiceNow. Be ready to discuss specific troubleshooting scenarios you've faced in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved incidents in line with SLAs and ITIL processes. Highlight your approach to triaging issues and how you communicate solutions to stakeholders.
✨Demonstrate Customer-Focused Mindset
Since this role involves supporting both external clients and internal colleagues, be prepared to share experiences where you’ve gone above and beyond to ensure customer satisfaction. This will show that you understand the importance of a customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, and the types of systems you'll be working with. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
