Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain core platforms while providing internal IT assistance.
- Company: Growing tech consultancy with a focus on complex systems in regulated environments.
- Benefits: Competitive salary, flexible remote work, and structured training opportunities.
- Why this job: Gain hands-on experience in a supportive team and tackle real-world tech challenges.
- Qualifications: 2-5+ years in IT support, strong troubleshooting skills, and familiarity with Microsoft 365.
- Other info: Opportunities for clear progression and mentoring in a dynamic environment.
The predicted salary is between 30000 - 40000 £ per year.
Role: IT Support Service Analyst
Type: Permanent, full-time plus out-of-hours support rota
Salary: £30,000 - £40,000 (DOE)
Location: Remote first with occasional office visits in London
iO Associates is working with a growing technology consultancy supporting complex, business-critical systems across regulated environments, including healthcare. They are looking to hire an IT Support Service Analyst to join their expanding support and operations team.
The Role
You’ll be responsible for supporting the stability and performance of core platforms used by external clients, alongside providing internal IT support to colleagues. You’ll work closely with senior support, engineering, and infrastructure teams, gaining hands-on exposure to complex environments.
Key Responsibilities Include
- Providing L1/L2 technical support across applications, systems, and integrations
- Monitoring, triaging, and resolving incidents in line with SLAs and ITIL processes
- Troubleshooting system, interface, and performance issues
- Supporting internal IT, including laptops, desktops, and user access
- Maintaining clear documentation and communicating effectively with stakeholders
- Participating in an out-of-hours support rota (with training and support provided)
What They Are Looking For
- 2-5+ years' experience in an IT support / service desk / application support role
- Strong troubleshooting and problem-solving skills
- Familiarity with Microsoft 365 administration, including Entra ID and Microsoft admin portals
- Understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and proxies
- Familiarity with Windows and Linux
- Experience working with ITSM tools (e.g. Jira, ServiceNow, Confluence, etc.)
- Confident communication skills and a customer-focused mindset
- Experience working within NHS integration environments, with exposure to integration engines such as InterSystems, Rhapsody or Mirth (desirable).
Why apply?
- Clear progression and structured training
- Exposure to complex, real-world systems
- Supportive team environment with strong mentoring
- Flexible remote / hybrid working
If you’re an IT support professional looking to take the next step and build deeper technical expertise, this is a great opportunity to do just that.
IT Support Service Analyst - £40k employer: INOVERSE GROUPE
Contact Detail:
INOVERSE GROUPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Service Analyst - £40k
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to discuss real-life scenarios where you've solved problems, especially with systems and applications similar to what the role requires.
✨Tip Number 3
Don’t forget to showcase your customer-focused mindset! During interviews, share examples of how you've gone above and beyond to help users or clients, as this is key in IT support roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Service Analyst - £40k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and showcases your troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about mentioning specific tools or systems you've worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a customer-focused mindset, so let that personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for strong problem-solving skills, so share those stories that demonstrate your ability to troubleshoot effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at INOVERSE GROUPE
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking fundamentals, and ITSM tools like Jira or ServiceNow. Be ready to discuss specific troubleshooting scenarios you've faced in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Communicate Clearly and Confidently
Since this role involves liaising with both clients and internal teams, practice articulating your thoughts clearly. Think about how you can explain technical concepts in a way that non-technical stakeholders can understand.
✨Understand the Company Culture
Research the company’s values and work environment. Be ready to discuss how your personal values align with theirs, and show enthusiasm for their mission, especially in supporting critical systems in healthcare.
