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- Tasks: Lead deployment sessions and provide first-line IT support for Windows 11 laptops.
- Company: Join a large public sector organisation in London on an exciting tech project.
- Benefits: Competitive daily rate, hands-on experience, and a chance to work with cutting-edge technology.
- Why this job: Be part of a major technology rollout and make a real impact in the public sector.
- Qualifications: Experience in first-line IT support and strong knowledge of Windows 11 required.
- Other info: Fast-paced environment with opportunities for immediate involvement and career growth.
Join to apply for the First Line Support Officer role at INOVERSE GROUPE.
Location: London (onsite, 5 days per week)
Duration: Contract (3-6 months)
Start date: Week commencing 17th November
Rate: Up to £200 p/d
iO Associates is supporting a large public sector organisation based in London on an exciting Windows 11 laptop deployment project, and we’re looking for two experienced First Line IT Support Officers to join the team urgently. This is a hands‑on, fast‑paced role supporting the roll‑out of approximately 5,000 new Windows 11 laptops, where you’ll play a key part in deployment sessions, end‑user support, and post‑deployment “hypercare.”
Key Responsibilities- Lead deployment sessions - set up rooms, prepare equipment, and guide users through the rollout process
- Install and configure new laptops, ensuring accurate inventory management and retrieval of old devices
- Configure software applications and operating systems, with a focus on Windows 11
- Test and troubleshoot hardware and software issues to ensure smooth operation
- Provide first‑line support to end users, both onsite and remotely, during and after deployment
- Maintain accurate documentation of deployment activities, issues, and resolutions
- Proven experience providing first‑line IT support in a professional environment
- Strong knowledge and hands‑on experience with Windows 11 (essential)
- Previous experience supporting or participating in a laptop deployment or hardware refresh project (desirable)
- Excellent troubleshooting, communication, and customer service skills
- Ability to work onsite full‑time in central London
If you’re available immediately and keen to be part of a major technology rollout, we’d love to hear from you. Apply today to help deliver a successful Windows 11 transition for this leading public sector organisation.
First Line Support Officer employer: INOVERSE GROUPE
Contact Detail:
INOVERSE GROUPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Officer
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work at INOVERSE GROUPE or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview like it’s a deployment session! Brush up on your Windows 11 knowledge and be ready to showcase your troubleshooting skills. Practise common interview questions and think of examples from your past experiences that highlight your first-line support expertise.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the First Line Support Officer position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team and help with exciting projects like the Windows 11 rollout.
We think you need these skills to ace First Line Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with first-line IT support and Windows 11. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the First Line Support Officer role. Share your passion for tech and how you can contribute to the Windows 11 deployment project.
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've tackled hardware and software issues in the past. We love seeing problem-solvers who can think on their feet, especially in a fast-paced environment like this one!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at INOVERSE GROUPE
✨Know Your Windows 11 Inside Out
Make sure you brush up on your knowledge of Windows 11. Familiarise yourself with its features, settings, and common troubleshooting steps. Being able to discuss specific functionalities or issues will show that you're not just a user but someone who understands the system deeply.
✨Prepare for Hands-On Scenarios
Since this role involves deployment sessions, be ready to demonstrate your practical skills. Think about how you would set up a room for a deployment or guide a user through the process. Practising these scenarios can help you feel more confident during the interview.
✨Show Off Your Customer Service Skills
First Line Support is all about helping users. Be prepared to share examples of how you've successfully resolved user issues in the past. Highlight your communication skills and how you ensure users feel supported and understood.
✨Document Everything
In this role, maintaining accurate documentation is key. Be ready to discuss how you keep track of deployment activities and issues. You might even want to bring a sample of your documentation style to show your attention to detail and organisational skills.