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- Tasks: Provide first-line technical support and resolve common tech issues on-site.
- Company: Dynamic technology services company based in Bath.
- Benefits: Competitive salary up to £27,500 and hands-on experience in IT support.
- Why this job: Kickstart your career in tech while helping others solve their tech troubles.
- Qualifications: Experience in customer support or IT helpdesk with strong troubleshooting skills.
- Other info: Great opportunity for growth in a supportive team environment.
The predicted salary is between 22000 - 27500 £ per year.
A technology services company in Bath is seeking a 1st Line Support Analyst to offer first-line technical support on-site. The successful candidate will be responsible for logging support tickets and resolving common technical issues.
Ideal applicants should have experience in customer support or IT helpdesk roles, demonstrating strong troubleshooting skills and excellent communication abilities.
The salary is up to £27,500 per annum, with no sponsorship available for candidates without the right to work in the UK.
Onsite IT Support Analyst — First-Line Troubleshooter in Bath employer: INOVERSE GROUPE
Contact Detail:
INOVERSE GROUPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Analyst — First-Line Troubleshooter in Bath
✨Tip Number 1
Get to know the company before your interview! Research their services and culture so you can show off your enthusiasm and fit for the role. It’ll help us see how you can contribute to our team.
✨Tip Number 2
Practice your troubleshooting skills! Think of common IT issues and how you’d resolve them. We love candidates who can demonstrate their problem-solving abilities on the spot.
✨Tip Number 3
Brush up on your communication skills. As a first-line support analyst, you’ll need to explain technical issues clearly. We want to see how well you can interact with customers and colleagues alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to join our tech-savvy team in Bath.
We think you need these skills to ace Onsite IT Support Analyst — First-Line Troubleshooter in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support or IT helpdesk roles. We want to see those troubleshooting skills shine through, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re excited about the Onsite IT Support Analyst role and how your skills align with what we’re looking for. Keep it friendly and professional.
Show Off Your Communication Skills: As a first-line troubleshooter, communication is key! In your application, give examples of how you've effectively communicated with customers or team members in the past. We love clear and concise communicators!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at INOVERSE GROUPE
✨Know Your Tech Basics
Brush up on common technical issues and troubleshooting steps. Be ready to discuss how you would approach resolving typical problems that users might face, like connectivity issues or software glitches.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with users, prepare examples of how you've successfully handled customer queries in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with Ticketing Systems
If you have experience with any ticketing systems, be sure to mention it. If not, do a bit of research on popular ones like Jira or Zendesk, and be prepared to discuss how you would manage support tickets effectively.
✨Ask Insightful Questions
Prepare a few questions about the company’s IT environment or the team you'll be working with. This shows your interest in the role and helps you gauge if it's the right fit for you.
