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- Tasks: Provide first-line technical support and resolve common tech issues.
- Company: Dynamic tech services company based in Bath.
- Benefits: Salary up to £27,500 per annum with growth opportunities.
- Why this job: Kickstart your IT career and help people solve tech problems.
- Qualifications: Experience in customer support or IT helpdesk roles required.
- Other info: Join a supportive team and enhance your troubleshooting skills.
The predicted salary is between 22000 - 30000 £ per year.
A technology services company based in Bath is seeking a 1st Line Support Analyst to provide first-line technical support on-site. The ideal candidate will have experience in customer support or IT helpdesk roles, possessing strong troubleshooting skills and excellent communication abilities.
Responsibilities:
- Logging support tickets and resolving common technical issues.
Qualifications:
- Experience in customer support or IT helpdesk roles.
- Strong troubleshooting skills.
- Excellent communication abilities.
Details:
- Salary up to £27,500 per annum.
- Sponsorship is not available; only candidates with the right to work in the UK will be considered.
Frontline IT Support Analyst — First-Line Helpdesk in Bath employer: INOVERSE GROUPE
Contact Detail:
INOVERSE GROUPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline IT Support Analyst — First-Line Helpdesk in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common IT support scenarios and how you’d troubleshoot them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when solving problems. It’s not just about the solution; it’s about how you get there.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Frontline IT Support Analyst — First-Line Helpdesk in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support or IT helpdesk roles. We want to see those strong troubleshooting skills and excellent communication abilities shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re interested in the Frontline IT Support Analyst role and how your skills make you the perfect fit for our team.
Showcase Relevant Experience: When filling out your application, don’t forget to mention any specific technical issues you've resolved in the past. We love seeing real examples of your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at INOVERSE GROUPE
✨Know Your Tech
Brush up on common technical issues you might encounter in a first-line helpdesk role. Familiarise yourself with troubleshooting steps for software and hardware problems, as well as any specific tools the company uses.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd assist a non-technical user, so think about how to convey information clearly and patiently.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support situations. Prepare examples from your past experience where you successfully resolved issues or handled difficult customers. This will show your problem-solving skills and customer service mindset.
✨Research the Company
Take some time to learn about the technology services company based in Bath. Understanding their values, culture, and the specific services they offer can help you tailor your answers and show genuine interest in the role.
