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For Companies At a Glance
- Tasks: Provide first-line technical support and resolve user queries efficiently.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Competitive salary up to £27,500 and opportunities for growth.
- Why this job: Kickstart your career in tech while helping others solve problems.
- Qualifications: Experience in customer support and strong troubleshooting skills required.
- Other info: Must reside in the UK with the right to work.
The predicted salary is between 22000 - 27500 £ per year.
Overview
1st Line Support Analyst
Bath, Onsite
Up to £27,500 per annum
Responsibilities
- Provide first-line technical support to end-users, acting as the initial point of contact for hardware, software, and system-related queries.
- Diagnose and resolve common technical issues efficiently and escalate more complex problems to second-line support as required.
- Accurately log, track, and update support tickets within the ticketing system, maintaining clear records of issues and resolutions.
Required Skills
- Previous experience in a customer support, service desk, or IT helpdesk environment
- Strong troubleshooting skills across operating systems, with the ability to learn new technologies quickly
- Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users
- Experience using ticketing systems and remote support tools
Additional Information
Note: Company cannot provide visa sponsorship, so only candidates residing in the UK with the existing right to work will be considered for the role.
1st Line Support Analyst in Bath employer: INOVERSE GROUPE
Contact Detail:
INOVERSE GROUPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those in customer support roles. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you diagnose and resolve common technical issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
When you get an interview, be ready to explain technical concepts in simple terms. Remember, you’ll be dealing with non-technical users, so showing you can communicate effectively is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to show your interest in joining our team directly.
We think you need these skills to ace 1st Line Support Analyst in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and IT helpdesk roles. We want to see how your troubleshooting skills shine through, so don’t hold back on showcasing your tech-savvy side!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the 1st Line Support Analyst role. Share specific examples of how you've resolved technical issues and helped users in the past – we love a good story!
Show Off Your Communication Skills: Since you'll be explaining technical issues to non-techies, make sure your written application reflects your ability to communicate clearly. Use simple language and avoid jargon – we want to see how well you can connect with users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at INOVERSE GROUPE
✨Know Your Tech
Brush up on your troubleshooting skills and be ready to discuss common technical issues. Familiarise yourself with the operating systems and tools mentioned in the job description, as this will show that you’re proactive and knowledgeable.
✨Practice Your Communication
Since you'll need to explain technical issues to non-technical users, practice articulating complex concepts in simple terms. You could even role-play with a friend to get comfortable with this.
✨Familiarise with Ticketing Systems
If you have experience with ticketing systems, be prepared to talk about it. If not, do a bit of research on popular systems used in the industry. Showing that you understand how to log and track support tickets can set you apart.
✨Prepare Questions
Have a few questions ready for the interviewer about the team dynamics or the types of issues you might encounter. This shows your interest in the role and helps you gauge if it's the right fit for you.
