At a Glance
- Tasks: Support Oracle customers with incident management and drive service improvements.
- Company: Join a leading tech firm focused on innovation and customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with 24x7 support and continuous learning opportunities.
- Why this job: Make a real difference by enhancing customer experiences and driving automation.
- Qualifications: 8+ years in Oracle HCM & Payroll support, excellent communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities include end-to-end support of Oracle customers through Incident, Problem and Change management. Ad hoc project requirements involve providing estimates and implementing changes. Providing advice and guidance to customers verbally or in writing on a timely basis is essential. Maintain a record of all communication and actions in Inoapps IT Service Management and other activity tracking applications.
Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery. Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate. Proactively analyse and identify recurring Incidents and Problems to fix problems, provide workarounds and/or create knowledge documents in line with problem management practices.
Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation. Identify and manage risks to the customer and/or escalate to Service Delivery Manager / Customer Success Manager. Provide technical input to client reviews. Maintain and develop technical knowledge and skills. Assist in functional pre-sales and support transitions. Provide support on a 24x7 basis via shift rotation. Evaluate and promote new technologies and enhancements.
Qualifications include 8+ years of experience providing functional support for Oracle HCM & Payroll projects within Oracle Fusion. Payroll experience is essential, with a strong preference for candidates who also bring experience in solution architecture within a Managed Services environment. Excellent communication and customer engagement skills are required.
Experience of working in a managed services team, focused on driving continual evolution of the supported applications is necessary. A functional understanding, along with exposure to other modules such as compensation, learning and benefits as well as writing SQL queries is important. ITIL certification and demonstrable experience are required. Certification by Oracle in multiple Oracle Cloud HCM modules with a commitment to continued learning and certification is preferred.
MS Functional Support Analyst employer: Inoapps
Inoapps is an exceptional employer that fosters a culture of continuous learning and professional development, making it an ideal place for those passionate about Oracle HCM and Payroll solutions. With a strong emphasis on customer engagement and teamwork, employees benefit from a supportive environment that encourages innovation and cross-module collaboration. Located in a vibrant area, Inoapps offers unique advantages such as flexible working arrangements and opportunities to work on diverse projects, ensuring a rewarding career path for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land MS Functional Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Inoapps values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Inoapps might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Inoapps!
✨Direct Apply to Inoapps
Let's not forget to apply directly through the Inoapps website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace MS Functional Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Inoapps.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Inoapps. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Inoapps
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
