At a Glance
- Tasks: Support Oracle customers with incident management and drive service improvements.
- Company: Join a leading tech firm focused on innovation and customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with 24x7 support and continuous learning opportunities.
- Why this job: Make a real difference by enhancing customer experiences and driving automation.
- Qualifications: 8+ years in Oracle HCM & Payroll support, excellent communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities include end-to-end support of Oracle customers through Incident, Problem and Change management. Ad hoc project requirements involve providing estimates and implementing changes. Providing advice and guidance to customers verbally or in writing on a timely basis is essential. Maintain a record of all communication and actions in Inoapps IT Service Management and other activity tracking applications.
Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery. Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate. Proactively analyse and identify recurring Incidents and Problems to fix problems, provide workarounds and/or create knowledge documents in line with problem management practices.
Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation. Identify and manage risks to the customer and/or escalate to Service Delivery Manager / Customer Success Manager. Provide technical input to client reviews. Maintain and develop technical knowledge and skills. Assist in functional pre-sales and support transitions. Provide support on a 24x7 basis via shift rotation. Evaluate and promote new technologies and enhancements.
Qualifications include 8+ years of experience providing functional support for Oracle HCM & Payroll projects within Oracle Fusion. Payroll experience is essential, with a strong preference for candidates who also bring experience in solution architecture within a Managed Services environment. Excellent communication and customer engagement skills are required.
Experience of working in a managed services team, focused on driving continual evolution of the supported applications is necessary. A functional understanding, along with exposure to other modules such as compensation, learning and benefits as well as writing SQL queries is important. ITIL certification and demonstrable experience are required. Certification by Oracle in multiple Oracle Cloud HCM modules with a commitment to continued learning and certification is preferred.
MS Functional Support Analyst employer: Inoapps
Inoapps is an exceptional employer that fosters a culture of continuous learning and professional development, making it an ideal place for those passionate about Oracle HCM and Payroll solutions. With a strong emphasis on customer engagement and teamwork, employees benefit from a supportive environment that encourages innovation and cross-module collaboration. Located in a vibrant area, Inoapps offers unique advantages such as flexible working arrangements and opportunities to work on diverse projects, ensuring a rewarding career path for its team members.
