Description
Inoapps Limited is seeking a dynamic Managed Services HCM Lead to head a distributed team responsible for delivering high‑quality HCM support and continuous improvement. The role combines people leadership, KPI management, customer escalation handling, and the development of deep Oracle HCM expertise to ensure service excellence and strategic growth.
Inoapps Limited is seeking a dynamic Managed Services HCM Lead to head a distributed team responsible for delivering high‑quality HCM support and continuous improvement. The role combines people leadership, KPI management, customer escalation handling, and the development of deep Oracle HCM expertise to ensure service excellence and strategic growth.
Responsibilities
- Set clear priorities, conduct regular one‑to‑ones, and support team development and performance.
- Review weekly risks, workload, and KPI trends; produce monthly KPI reports for stakeholders.
- Provide timely updates to customers and resolve escalations swiftly and effectively.
- Drive internal improvement initiatives, including knowledge sharing, learning programs, and process enhancements.
- Develop and maintain Oracle HCM capability, achieving and renewing Oracle certifications.
- Manage a globally distributed team across multiple time zones, ensuring coverage and collaboration.
- Oversee ticket queues and SLA compliance, balancing workload and service delivery.
- Identify and mitigate service risks, implementing corrective actions as needed.
- Foster a culture of continuous learning and professional growth within the team.
- Collaborate with cross‑functional teams to align managed services with broader business objectives.
Qualifications
- Minimum 5 years of experience in managed services, preferably within HCM.
- Thorough knowledge of Oracle HCM modules and related integrations.
- Current Oracle HCM certification (or ability to obtain within 12 months).
- Proven leadership experience managing remote, multi‑timezone teams.
- Strong analytical skills with a track record of KPI monitoring and reporting.
- Excellent communication and stakeholder management abilities.
- Demonstrated ability to handle high‑severity escalations and resolve issues quickly.
- Experience driving process improvement and knowledge‑sharing initiatives.
- Bachelor's degree in Business, IT, Human Resources, or related field (or equivalent experience).
- Customer‑focused mindset with a commitment to service excellence.
Managed Services HCM Lead employer: Inoapps
Inoapps is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to excel in their careers. With a strong focus on employee growth, you will have the opportunity to mentor others while working on large-scale HCM projects that make a real impact. Located in the UK, we offer competitive benefits and a supportive environment that values compliance and best practices in payroll solutions.
