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- Tasks: Create a welcoming environment and assist guests with their needs.
- Company: Join the Holiday Inn Kingston team in a vibrant hospitality setting.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Why this job: Be the face of hospitality and make guests feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Location: Holiday Inn Kingston, 2 Princess Street, Kingston, ON K7L1A1, CAN
Responsibilities:
- Create a welcoming environment for our guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, take reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Know all safety and emergency procedures, and be aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.
Competencies / Qualifications:
- Excellent written and verbal communication skills in English.
- Excellent organizational, interpersonal and administration skills.
- Proficient or familiar with computerized systems.
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations.
- Present a high degree of professional work ethic and image.
- High school graduate or equivalent.
- Availability to work day, evening and night shifts any day of the week including weekends and holidays.
Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.
Guest Service Agent in Kingston upon Thames employer: InnVest Hotels
Contact Detail:
InnVest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent in Kingston upon Thames
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, room types, and services offered. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! As a Guest Service Agent, you'll need to be friendly and approachable. Try role-playing scenarios with friends or family to boost your confidence in handling guest inquiries and requests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info about the job and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Holiday Inn Kingston. Don’t miss out!
We think you need these skills to ace Guest Service Agent in Kingston upon Thames
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive you.
Tailor Your Application: Make sure to customise your application for the Guest Service Agent role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at InnVest Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Holiday Inn Kingston thoroughly. Familiarise yourself with their services, room types, and any special promotions they might have. This will not only show your interest but also help you answer questions more confidently.
✨Practice Your Communication Skills
As a Guest Service Agent, excellent communication is key. Practice answering common interview questions clearly and concisely. You could even role-play with a friend to simulate the interview environment, focusing on how you articulate your thoughts and respond to queries.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past experiences where you went above and beyond for a customer. Highlight situations where you handled difficult guests or resolved issues effectively, as this will demonstrate your ability to exceed guest expectations.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. A smart appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you’re aiming to create a welcoming environment right from the start!