At a Glance
- Tasks: Lead a team to ensure exceptional customer and supplier communication throughout the holiday experience.
- Company: Join Inntravel Limited, a leader in customer experience with a focus on work-life balance.
- Benefits: Enjoy flexible working patterns, strong emphasis on work-life balance, and easy transport access.
- Other info: Full-time role with a rota-based schedule and opportunities for career growth.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Proven operations leadership experience and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Inntravel Limited is seeking an experienced Operations leader to head the team responsible for customer and supplier communications from confirmation through return.
The role blends leadership with hands-on escalation handling to ensure top-tier service across holidays.
Based in Whitwell-on-the-Hill with 2 mandatory days in the office, the position offers a full-time, rota-based schedule.
Flexible patterns possible, and a strong emphasis on work‑life balance and transport access.
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Hybrid Operations Team Lead – Customer Experience employer: Inntravel Limited
Inntravel Limited is an excellent employer that prioritises employee development and work-life balance, offering a hybrid work pattern that allows for flexibility while maintaining strong team collaboration. With a focus on service excellence, employees benefit from a supportive work culture that encourages continuous learning and growth opportunities in the travel industry. Located in a vibrant area, Inntravel provides a unique chance to be part of a dedicated team committed to delivering exceptional holiday experiences.
