At a Glance
- Tasks: Ensure seamless post-booking experiences for customers and manage all booking elements.
- Company: Join Inntravel, a leader in self-guided activity holidays across Europe.
- Benefits: Enjoy 50% off holidays, flexible working, and wellness resources.
- Other info: Hybrid role with opportunities for career development and volunteer days.
- Why this job: Be part of a mission to create extraordinary travel experiences and foster personal growth.
- Qualifications: Strong customer service skills and experience in travel fulfilment or operations.
The predicted salary is between 26227 - 31227 £ per year.
Inntravel is a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling and other activity holidays across Europe.
This is an exciting time to take on a role with us as we are benefiting from long-term investment to achieve ambitious growth targets, deliver digital transformation projects and retain our place as market leader in the self-guided walking holiday market.
You will be part of our bright future, our mission envisions our holidays serving as catalysts for personal growth, environmental awareness, and fostering meaningful connections with both nature and people.
Join us on our journey, creating extraordinary travel experiences for all.
We recognise and celebrate that every employee is an individual.
Our commitment to a diverse and inclusive workplace is reflected in the range of benefits we offer, with some of the key highlights being:
Benefits
- Enjoy 50% discount on holidays across all our brands
- Additional annual leave when you choose to swap a plane for a train
- Career pathing and continuous development opportunities
- Opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world
- 2 volunteer days each year to give back to what is important to you
- A well-being resource hub and on site classes; yoga, boxercise, annual Steps challenge, employee assistance programmes, cash back health and dental plan
- Hybrid working
- Enhanced family leave allowances
This is a hybrid role with a minimum of 2 days per week in our Whitwell-on-the-Hill office.
Tuesdays and Wednesdays are mandatory office days.
Due to the beautiful remote location, access to your own transport is essential.
This is a full‑time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Working hours will be Monday to Sunday on a rota basis.
About the role
The Aftersales Executive plays a critical role in delivering a seamless and accurate post‑booking experience for every customer.
Once a holiday has been sold, you will take ownership of ensuring all elements are confirmed, correct, and communicated clearly.
The role focuses on operational precision, proactive customer communication, problem‑solving, supplier coordination, and supporting revenue generation through retention, ancillary sales and upselling.
You will work in full harmony with the Sales team to ensure a consistent, end‑to‑end customer journey, with aligned processes, service expectations and workflow handovers.
Key responsibilities
- Accurately secure all elements of customer bookings including accommodation reservations, transfers and transport arrangements, rail journeys, flight bookings.
- Process booking confirmations, supplier replies, and system updates.
- Manage daily task lists, inboxes and workflow queues, ensuring all deadlines are met.
- Monitor and action booking rejections, notifications, supplier chases.
- Travel agent booking confirmations.
- Complete booking checklists.
- Provide clear, timely, and proactive communication to customers regarding booking progress, changes, options, upgrades, and confirmations.
- Resolve supplier issues, offer customers alternative options, suggest itinerary adjustments.
- Promote added‑value enhancements such as upgrades, transfers, extra nights, premium travel options, or unique experiences.
Am I the right person?
We are looking for your application to demonstrate
- Strong background in customer service, operations, travel fulfilment or reservations.
- Experience of working with a high level of accuracy, organisation and time‑management.
- Excellent written and verbal communication skills.
- Experience of handling multiple tasks simultaneously.
- Experience of using booking systems, email workflows and CRM tools.
- Ability to analyse information and make sound decisions.
- Experience working with suppliers or external partners is desirable.
- Customer‑first mindset with a genuine commitment to delivering outstanding service.
- Calm, resilient, and solutions‑focused, even during operational challenges.
- Positive, proactive and flexible approach.
- Reliable and able to take ownership of tasks independently.
- Strong team player who contributes to a supportive, high‑standards environment.
- High attention to detail and pride in operational accuracy.
- Interest in travel and/or walking will be an advantage.
We aim to inspire individual discovery and our values will be close to your heart.
Diversity is to be celebrated.
Life would be dreary, and change would be slow, if we all thought the same way.
We challenge our ideas, each other, and our business partners - always with respect and kindness.
#J-18808-Ljbffr
Holiday Aftersales Executive employer: Inntravel Limited
Inntravel is an exceptional employer, offering a vibrant work culture that prioritises personal growth and environmental awareness. With benefits like a 50% holiday discount, flexible working options, and opportunities for continuous development, employees are empowered to thrive both professionally and personally in the beautiful setting of Whitwell-on-the-Hill. Join us to create extraordinary travel experiences while enjoying a supportive and inclusive workplace that values diversity and well-being.
