Holiday Sales Consultants

Overview

Join to apply for the Holiday Sales Consultants role at Inntravel | B Corp™.

This range is provided by Inntravel | B Corp™. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

This is a hybrid role with a minimum of 2 days per week in our Whitwell-on-the-Hill office. Due to the remote location, access to your own transport is essential. This is a full-time position, however we are open to discussion on flexible working patterns (minimum 4 days per week).

Base pay range

Salary: £24,804 + up to £5,430 on target earnings. This range is provided by Inntravel | B Corp™. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About the role

• Offer expert advice to customers over the phone and guide them to make the best holiday choice in our contact centre.
• Use a CRM system to manage customer interactions, track enquiries, and maintain accurate records.
• Deliver sales through exceptional service.
• Build trust and rapport with customers to understand their needs and provide tailored recommendations.
• Book all elements of customers\\\’ holidays, including accommodation, transport (flights, rail, transfers, ferries) and any additional services.
• Retain ownership of the booking until the firm itinerary has been decided.
• Meet and exceed individual and team targets.
• Consult with customers to encourage them to make informed decisions based on their preferences and travel goals.
• Respond to enquiries and quote requests in a timely manner, following up on quotes to maximise sales opportunities.
• Manage customers’ expectations by ensuring they are clear about what to expect from Inntravel during the reservation and confirmation process.
• Maintain accurate records of all enquiries, quotes and sales to enable efficient bookings.
• Switching customers to alternative holidays if their first holiday choice is not possible.
• Maintain accurate customer records and communicate with internal departments effectively.

Benefits

• Enjoy 50% discount on holidays across all our brands
• Additional annual leave when you swap a plane for a train
• Career pathing and continuous development opportunities
• Opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world
• 2 volunteer days each year
• A well-being resource hub and on-site classes; yoga, boxercise, annual Steps challenge, employee assistance programmes, cash back health and dental plan
• Hybrid and home based roles
• Enhanced family leave allowances

This role is available part-time (minimum hours 30 per week) or full-time (37.5 hours per week) over 7 days on a rota basis. Working hours will be between 8am and 8pm depending on the time of the year.

Am I the right person?

• Experience of working in a telephone sales role.
• Experience of working to, and achieving sales targets.
• Able to provide the highest standards of customer service.
• An enthusiasm for walking and active holidays.
• Excellent inter-personal skills with an ability to work effectively in a team.
• Good written skills.
• High level of computer literacy and numeracy.
• Keen eye for detail and ability to work accurately in a fast paced environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Travel Arrangements

Inntravel is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. Sustainability and responsible tourism is at the core of everything we do.