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For Companies At a Glance
- Tasks: Manage calls, emails, and client databases while providing top-notch customer service.
- Company: Join Inntel, the UK's largest independent meetings and travel management company with a people-first approach.
- Benefits: Enjoy health plans, generous leave, training opportunities, and regular social events.
- Why this job: Be part of a vibrant team where your skills can shine and make a real impact.
- Qualifications: Looking for quick learners with great attention to detail and excellent communication skills.
- Other info: This is an entry-level, full-time role with opportunities for professional growth.
The predicted salary is between 20400 - 30700 £ per year.
Overview
Inntel has grown from a small family business to become the UK’s largest independent meetings, events and travel management company. For over 40 years, we’ve been selecting venues, managing events, and arranging business travel and accommodation for our clients. Our culture remains people-first, prioritising the well-being of our teams above everything else.
What We’re Looking For
- Are you ready to dive into a vibrant workplace where your Customer Service and Administrative skills can shine.
- Are you a quick learner with exceptional eye for detail and an energetic, positive and enthusiastic approach? Do you enjoy following set processes, but also know when to use your own initiative? Have you got an excellent telephone manner and the ability to build strong client relationships?
- If the answers are yes, you could be just what we are looking for.
- Customer Service is at the forefront of this role, as you will be the first point of contact for our clients and suppliers, so if you are ready to bring your A-game and a consistent approach to exceptional client handling, keep reading!
- The successful candidate will be one of a team of Business Travel Administrators that share the wider duties of the role, reporting into a Team Leader.
- The role includes email management, high volumes of call handling, reporting, project work, as well as providing departmental support across all areas of the business.
So, if you’re an independent worker who thrives on working as part of a team, we want to hear from you!
Main Duties And Responsibilities
- Answer and manage all incoming calls, managing expectations at all times
- Log all incoming accommodation and travel requirements and provide information on turnaround times
- Monitor all incoming email inboxes, loading new enquiries/amendments and responding to and forwarding on emails as required
- Operate the chat box/WhatsApp function on Inntel’s booking tool
- Create client profiles and manage client databases
- Travel invoicing and manual invoicing
- Process VCC (virtual credit card) payments for bookings
- Support all client implementation plans as required
- Assist in the training of new starters from other departments
- Support with any specific projects and general reviews as required
- Support with Audits, H&S and Compliance checks
- Practice total quality commitment, to the mutual benefit of the company and its clients
- Any other office support tasks as required
We are an Equal Opportunities Employer and believe in hiring the best person for the job whoever they are, helping them thrive in their role and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please let us know.
Ready to apply? Please submit your CV highlighting any relevant experience to be considered for this position.
Department
Business Travel
Contract type
Permanent
Hours
40
Salary
25584
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Business Travel Administrator employer: Inntel
Contact Detail:
Inntel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Administrator
✨Tip Number 1
Familiarise yourself with the travel management industry. Understanding the key players, trends, and challenges in business travel can give you an edge during interviews. Research Inntel specifically to know their services and values.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client interactions in the past. Be ready to discuss specific situations where you went above and beyond to meet a client's needs.
✨Tip Number 3
Practice your telephone manner before the interview. Since you'll be the first point of contact for clients, demonstrating a friendly and professional tone over the phone is crucial. Consider role-playing with a friend to refine your approach.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail. Think of examples where you've successfully managed multiple tasks or projects simultaneously, as this will be important in the fast-paced environment of a Business Travel Administrator.
We think you need these skills to ace Business Travel Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills, such as your attention to detail and ability to manage high volumes of calls, which are crucial for this position.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will help illustrate your capability to excel in a client-facing position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Business Travel Administrator role.
How to prepare for a job interview at Inntel
✨Showcase Your Customer Service Skills
Since customer service is at the forefront of this role, be prepared to discuss your previous experiences in handling client interactions. Share specific examples where you went above and beyond to meet a client's needs.
✨Demonstrate Attention to Detail
The role requires an exceptional eye for detail. During the interview, highlight instances where your attention to detail made a significant impact on a project or task. This could include managing bookings or processing invoices accurately.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle high volumes of calls and emails. Practice responding to hypothetical scenarios where you need to manage client expectations or resolve issues efficiently.
✨Emphasise Your Team Player Attitude
As you'll be part of a team of Business Travel Administrators, it's important to convey your ability to work collaboratively. Share examples of how you've supported colleagues in the past or contributed to team projects.