At a Glance
- Tasks: Provide first line support for online tools and solve tech problems.
- Company: Join the UK's largest independent meetings and events management company.
- Benefits: Health cash plan, generous leave, training, and social events.
- Other info: Supportive culture focused on well-being and professional growth.
- Why this job: Kickstart your tech career while helping others and learning new skills.
- Qualifications: Curiosity about technology and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Job Advert Inntel has grown from a small family business to become the UK’s largest independent meetings, events and travel management company.
For over 40 years, we’ve been selecting venues, managing events, and arranging business travel and accommodation for our clients.
But our culture has remained the same.
We are a people-first company that prioritises the well-being of our teams above everything else.
Company Benefits Employer paid Health Cash Plan Generous annual leave allowance, increasing with length of service Extra time off to volunteer Lifestyle savings through our partner Vivup Salary sacrifice schemes Interest-free loans Professional training and development through the Skills Council and apprenticeship programme Employee assistance programme Mental health training for all employees Reward and recognition schemes Menopause policy in place Regular social events What We\'re Looking For Are you curious about technology and love the satisfaction of solving a problem?
Do you enjoy helping people, staying calm when something\'s not working, and figuring out why?
If so, we\'d love to hear from you.
We\'re looking for someone to join our LOGi C Helpdesk team, providing first line support for Inntel\'s online tools and clients via phone, email, webchat and face to face.
This means logging, tracking and resolving support tickets, and escalating to the right place when needed.
You\'ll learn the tools inside out while building your technical knowledge.
You\'ll be a considered, practical problem solver with good communication skills, a self-motivated and collaborative approach, and the ability to manage your own workload with a good level of initiative.
Main Duties And Responsibilities Provide first line support for Inntel\'s online tools via phone, email, webchat and face to face Log all user requests and support issues in the IT tasks database, resolving them yourself or allocating to the right IT colleague Monitor the IT tasks database and keep IT and Inntel colleagues updated on the status of tasks Track and escalate outstanding tickets to internal teams or external suppliers as needed to meet Inntel\'s SLA requirements Identify recurring support issues and suggest improvements to reduce them Create and maintain documentation and knowledge base articles (guides, instructions, videos) for clients and colleagues Carry out regular checks to ensure tools and systems are working reliably, with consistent setup and data quality Learn new systems and processes to build your knowledge of Inntel\'s tools and grow within the role Your apprenticeship This role delivers the Digital
Apprentice First Line Digital Support Technician in Essex employer: Inntel Ltd
Inntel Ltd is an excellent employer for aspiring professionals in the Business Travel sector, offering a supportive work culture that prioritises employee growth through comprehensive on-the-job training. With a focus on developing skills and providing a clear pathway to a Level 3 Travel Consultant qualification, employees benefit from a collaborative environment where enthusiasm and communication are valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice First Line Digital Support Technician in Essex
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Inntel Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Inntel Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice First Line Digital Support Technician in Essex
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Inntel Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Inntel Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Inntel Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Inntel Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Inntel Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
