At a Glance
- Tasks: Manage client calls, emails, and support travel arrangements in a dynamic team environment.
- Company: Join the UK's largest independent meetings and travel management company with a people-first culture.
- Benefits: Enjoy health plans, generous leave, training opportunities, and regular social events.
- Other info: Diverse workplace with excellent career growth and support for all employees.
- Why this job: Be the first point of contact for clients and make a real impact in their travel experience.
- Qualifications: Customer service skills, attention to detail, and a positive, energetic attitude are essential.
The predicted salary is between 26624 - 26624 £ per year.
Inntel has grown from a small family business to become the UK’s largest independent meetings, events and travel management company. For over 40 years, we’ve been selecting venues, managing events, and arranging business travel and accommodation for our clients. But our culture has remained the same. We are a people‑first company that prioritises the well‑being of our teams above everything else.
Company Benefits
- Employer paid Health Cash Plan
- Generous annual leave allowance, increasing with length of service
- Extra time off to volunteer
- Lifestyle savings through our partner Vivup
- Salary sacrifice schemes
- Interest‑free loans
- Professional training and development through the Skills Council and apprenticeship programme
- Employee assistance programme
- Mental health training for all employees
- Reward and recognition schemes
- Menopause policy in place
- Regular social events
What We’re Looking For
Are you ready to dive into a vibrant workplace where your Customer Service and Administrative skills can shine? Are you a quick learner with an exceptional eye for detail and have an energetic, positive and enthusiastic approach? Do you enjoy following set processes, but also know when to use your own initiative? Have you got an excellent telephone manner and the ability to build strong client relationships? If the answers are yes, you could be just what we are looking for.
Customer Service is at the forefront of this role, as you will be the first point of contact for our clients and suppliers, so if you are ready to bring your A‑game and a consistent approach to exceptional client handling, keep reading!
The successful candidate will be one of a team of Business Travel Administrators that share the wider duties of the role, reporting into a Team Leader. The role includes email management, high volumes of call handling, reporting, project work, as well as providing departmental support across all areas of the business. So, if you’re an independent worker who thrives on working as part of a team, we want to hear from you!
Main Duties And Responsibilities
- Answer and manage all incoming calls, managing expectations at all times
- Log all incoming accommodation and travel requirements and provide information on turnaround times
- Monitor all incoming email inboxes, loading new enquiries/amendments and responding to and forwarding on emails as required
- Operate the chat box/WhatsApp function on Inntel’s booking tool
- Create client profiles and manage client databases
- Process VCC (virtual credit card) payments for bookings
- Support all client implementation plans as required
- Assist in the training of new starters from other departments
- Support with any specific projects and general reviews as required
- Support with Audits, H&S and Compliance checks
- Practice total quality commitment, to the mutual benefit of the company and its clients
- Any other office support tasks as required
We are an Equal Opportunities Employer and believe in hiring the best person for the job whatever they are, helping them thrive in their role and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please let us know.
Ready to apply? Please submit your CV highlighting any relevant experience to be considered for this position.
Department: Business Travel
Contract type: Permanent
Hours: 40
Salary: £26,624 per annum.
Business Travel Administrator employer: Inntel Ltd
Inntel is an exceptional employer that prioritises the well-being of its employees, offering a vibrant workplace where your customer service and administrative skills can truly shine. With generous benefits such as an employer-paid health cash plan, extensive annual leave, and professional development opportunities, Inntel fosters a supportive and inclusive culture that encourages personal growth and celebrates individuality. Join a team that values collaboration and provides regular social events, making it a rewarding place to build your career in the heart of the UK's largest independent meetings and travel management company.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Inntel's social media and website to understand their values. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Grab a mate and do some mock calls to get comfortable with managing expectations and building rapport.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks, like handling emails and calls. Think of examples from your past experiences where you juggled responsibilities effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Business Travel Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Travel Administrator role. Highlight your customer service and administrative skills, and don’t forget to mention any relevant experience that shows you can handle high volumes of calls and emails.
Show Your Personality:We love a bit of personality! When writing your cover letter, let your enthusiasm shine through. Share why you’re excited about the role and how your positive approach aligns with our people-first culture.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Inntel Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Inntel. Understand their values, culture, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you excelled in client interactions. Highlight your ability to manage expectations and build strong relationships, as these are key traits they’re looking for.
✨Demonstrate Attention to Detail
As a Business Travel Administrator, attention to detail is crucial. During the interview, be ready to discuss how you ensure accuracy in your work. You might even want to bring up specific tools or processes you use to stay organised and efficient.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the company’s approach to employee well-being. This shows that you’re not just interested in the job, but also in how you can grow within the company.
