At a Glance
- Tasks: Provide first line support for online tools and solve tech problems.
- Company: Join the UK's largest independent meetings and events company.
- Benefits: Health cash plan, generous leave, training, and social events.
- Other info: Dynamic team culture focused on well-being and personal growth.
- Why this job: Kickstart your tech career with hands-on experience and mentorship.
- Qualifications: GCSEs in English and Maths at grade 4 or above.
The predicted salary is between 18540 - 18540 £ per year.
Inntel has grown from a small family business to become the UK’s largest independent meetings, events and travel management company. For over 40 years, we’ve been selecting venues, managing events, and arranging business travel and accommodation for our clients. But our culture has remained the same. We are a people-first company that prioritises the well-being of our teams above everything else.
Company Benefits
- Employer paid Health Cash Plan
- Generous annual leave allowance, increasing with length of service
- Extra time off to volunteer
- Lifestyle savings through our partner Vivup
- Salary sacrifice schemes
- Interest-free loans
- Professional training and development through the Skills Council and apprenticeship programme
- Employee assistance programme
- Mental health training for all employees
- Reward and recognition schemes
- Menopause policy in place
- Regular social events
What We’re Looking For
Are you curious about technology and love the satisfaction of solving a problem? Do you enjoy helping people, staying calm when something's not working, and figuring out why? If so, we’d love to hear from you.
We’re looking for someone to join our LOGiC Helpdesk team, providing first line support for Inntel's online tools and clients via phone, email, webchat and face to face. This means logging, tracking and resolving support tickets, and escalating to the right place when needed. You’ll learn the tools inside out while building your technical knowledge.
You’ll be a considered, practical problem solver with good communication skills, a self-motivated and collaborative approach, and the ability to manage your own workload with a good level of initiative.
Main Duties And Responsibilities
- Provide first line support for Inntel's online tools via phone, email, webchat and face to face
- Log all user requests and support issues in the IT tasks database, resolving them yourself or allocating to the right IT colleague
- Monitor the IT tasks database and keep IT and Inntel colleagues updated on the status of tasks
- Track and escalate outstanding tickets to internal teams or external suppliers as needed to meet Inntel's SLA requirements
- Identify recurring support issues and suggest improvements to reduce them
- Create and maintain documentation and knowledge base articles (guides, instructions, videos) for clients and colleagues
- Carry out regular checks to ensure tools and systems are working reliably, with consistent setup and data quality
- Learn new systems and processes to build your knowledge of Inntel's tools and grow within the role
Your apprenticeship
This role delivers the Digital & AI Support Level 3 Apprenticeship, with our training provider QA. You’ll be supported throughout by a workplace mentor and QA's tutors, with protected time built into your week for structured learning.
Must haves
- GCSEs (or equivalent) at grade 4 or above in English Language and Maths.
Hours of work
40 hours a week, Monday–Friday.
We are an Equal Opportunities Employer and believe in hiring the best person for the job whoever they are, helping them thrive in their role and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please let us know.
Please note you must legally be allowed to work in the UK to be eligible for this role.
Department IT
Contract type Fixed Term Contract
Hours 40
Salary 18,540
Apprentice First Line Digital Support Technician employer: Inntel Ltd
Inntel Ltd is an excellent employer for aspiring professionals in the Business Travel sector, offering a supportive work culture that prioritises employee growth through comprehensive on-the-job training. With a focus on developing skills and providing a clear pathway to a Level 3 Travel Consultant qualification, employees benefit from a collaborative environment where enthusiasm and communication are valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice First Line Digital Support Technician
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Inntel Ltd.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Inntel Ltd is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Inntel Ltd, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Inntel Ltd directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Apprentice First Line Digital Support Technician
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Inntel Ltd want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Inntel Ltd, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Inntel Ltd
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
