At a Glance
- Tasks: Manage bookings, provide excellent customer service, and learn about the business travel industry.
- Company: Join the UK's largest independent meetings and travel management company with a people-first culture.
- Benefits: Health cash plan, generous leave, professional training, and regular social events.
- Other info: Dynamic role with opportunities for growth and a supportive mentor.
- Why this job: Kickstart your career in business travel while earning a Level 3 qualification.
- Qualifications: GCSEs in English and Maths; enthusiasm for travel and customer service.
The predicted salary is between 18540 - 18540 £ per year.
Job Advert
Inntel has grown from a small family business to become the UK’s largest independent meetings, events and travel management company.
For over 40 years, we’ve been selecting venues, managing events, and arranging business travel and accommodation for our clients.
But our culture has remained the same.
We are a people-first company that prioritises the well‑being of our teams above everything else.
- Company Benefits
- Employer paid Health Cash Plan
- Generous annual leave allowance, increasing with length of service
- Extra time off to volunteer
- Lifestyle savings through our partner Vivup
- Salary sacrifice schemes
- Interest‑free loans
- Professional training and development through the Skills Council and apprenticeship programme
- Employee assistance programme
- Mental health training for all employees
- Reward and recognition schemes
- Menopause policy in place
- Regular social events
What We're Looking For
Fancy a career where no two days look the same – one minute you're booking a client into a boutique hotel in Edinburgh, the next you're sorting a last‑minute rail change for someone stuck at the station?
If that sounds more exciting than daunting, keep reading.
We're launching a brand‑new Apprentice Business Travel Consultant role, giving someone their first step into the Business Travel industry while they train towards a nationally recognised Level 3 Travel Consultant qualification.
You'll spend your first months learning the ropes on the administrative side, answering calls, logging bookings and supporting our Consultants, before building up to managing bookings, amendments and cancellations yourself.
Are you a natural communicator with an excellent telephone manner?
Do you enjoy following a set process but know when to use your own initiative?
Are you the kind of person who's happy to ask questions, take feedback on board and keep improving?
If you're organised, detail‑obsessed and genuinely curious about the world of business travel, we want to hear from you.
No previous industry experience required, just enthusiasm and a willingness to learn.
Main Duties And Responsibilities
- Answer and manage incoming calls, providing an excellent first point of contact for clients and suppliers
- Log all incoming accommodation, travel requirements, and provide information on turnaround times
- Monitor incoming email inboxes, loading new enquiries/amendments and responding to and forwarding emails as required
- Support the processing of VCC (virtual credit card) payments for bookings
- Learn to manage and complete bookings, amendments and cancellations – including accommodation, low‑cost airline, rail, taxi, car hire and ancillary services bookings, within agreed SLAs, with support from your mentor.
- Escalate urgent enquiries to the appropriate Consultant or Team Leader.
- Begin to build supplier and venue knowledge, attending site visits and familiarisation trips as your confidence grows.
- Start to make personal recommendations to clients on the most suitable supplier for their booking, and why.
- Complete all coursework, workplace assessments and off‑the‑job training hours required to achieve your Level 3 qualification.
- Any other office support tasks as required.
- Your apprenticeship
- This role delivers the Level 3 Travel Consultant standard.
You'll be supported throughout by a workplace mentor and an external training provider, with protected time built into your week for structured learning.
- Full details of the standard are available here: skillsengland. education. gov. uk – ST0340
- Must haves
- GCSEs (or equivalent) at grade 4 or above in English Language and Maths.
- A genuine interest in travel & customer service.
- Good working knowledge of Microsoft Office (Outlook, Word and Excel)
- Nice to have
- Any previous experience of customer service, admin or reception work (not essential!)
- Hours of work
- 40 hours a week, Monday–Friday.
We are an Equal Opportunities Employer and believe in hiring the best person for the job whoever they are, helping them thrive in their role and celebrating their individuality.
We would like to encourage people from a diverse range of backgrounds to apply for our roles.
If you need any reasonable adjustments or additional support during your application process, please let us know.
Please note you must legally be allowed to work in the UK to be eligible for this role.
Ready to apply?
Please submit your CV highlighting any relevant experience to be considered for this position.
Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications.
We encourage interested candidates to apply as soon as possible to avoid disappointment.
- Department
- Business Travel
- Contract type
- Fixed Term Contract
- Hours
- Salary
- 18,540 per annum
- #J-18808-Ljbffr
Apprentice Business Travel Consultant employer: Inntel Ltd
Inntel is an exceptional employer that prioritises the well-being of its employees, offering a supportive and people-first culture. With generous benefits such as a health cash plan, professional training opportunities, and regular social events, employees can thrive both personally and professionally. Located in the heart of the UK’s business travel sector, this role provides a unique opportunity to kickstart a rewarding career while being part of a dynamic team dedicated to excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Business Travel Consultant
✨Get Involved in Local Travel Events
Check out local travel fairs and tourism expos in your area—these are perfect for meeting potential employers and getting your foot in the door. Many companies like to hire apprentices directly from these events, so make sure to bring your A-game and be ready to chat about your passion for travel!
✨Leverage Your Academic Connections
If you’re studying tourism or a related course, tap into your uni's career services. They often have connections with companies looking for apprentices, plus they might host workshops or guest talks from industry professionals. These can be golden opportunities to impress potential employers.
✨Dive Into Travel Communities Online
Join online travel forums or social media groups where travel professionals hang out—think Facebook groups or LinkedIn communities. Share your insights and engage in discussions! The more visible you are, the better your chances of being noticed by companies like Inntel Ltd that might be on the lookout for apprentices.
✨Apply Directly Through Our Website!
Don’t forget to check out Inntel Ltd’s website for their apprenticeship openings. Applying directly can often set you apart from the crowd. Make your application stand out by showcasing your enthusiasm for travel and any relevant experience, even if it’s from a hobby or volunteer work!
We think you need these skills to ace Apprentice Business Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel:In your cover letter, let your enthusiasm for travel and tourism shine through! Mention any dreamy destinations you've visited or unique experiences you've had. This helps us see your genuine interest in the industry and how you can bring that passion to Inntel Ltd.
Highlight Customer Service Skills:For travel and tourism roles, customer service is key! Be sure to include any relevant experience you have in dealing with customers, whether it’s in a previous job or through volunteer work. Emphasising your transferable skills in communication and problem-solving can set you apart from other candidates.
Tailor Your CV to the Role:When crafting your CV, make it specific to the apprenticeship role. List any relevant studies or courses related to travel, hospitality, or tourism. Include specific projects or experiences that showcase what you have learned or how you've applied those skills practically, like event planning or travel organisation.
Focus on Learning Potential:As an applicant for an apprenticeship, we want to see your eagerness to learn! In your application, mention what you hope to gain from this opportunity and how it aligns with your career goals in the travel industry. Let us know you're willing to jump in and make the most of your experience with us at Inntel Ltd.
How to prepare for a job interview at Inntel Ltd
✨Show Off Your Passion for Travel
We know you’re excited about the travel and tourism industry, so let that shine through in your interview! Prepare to share your travel experiences, favourite destinations, or any travel-related projects you've worked on. This not only shows your enthusiasm but also lets interviewers at Inntel Ltd know you're genuinely invested in the role of Apprentice Business Travel Consultant.
✨Brush Up on Travel Trends
Given this is an apprenticeship in travel and tourism, staying updated on current trends is key. Familiarise yourself with popular travel destinations, emerging tourism technologies, and sustainability practices. Being able to discuss these topics during your interview could really make you stand out to Inntel Ltd!
✨Prepare for Customer Service Scenarios
In the travel and tourism field, you're bound to face customer service questions during your interview. Be ready to tackle hypothetical situations, like handling a delayed flight or accommodating a difficult customer. This will demonstrate your problem-solving skills and ability to remain calm under pressure, which is essential for Apprentice Business Travel Consultant.
✨Flexibility is Your Best Friend
As an apprentice, you’ll want to show that you’re adaptable and eager to learn. Be open about your desire to take on various tasks, from assisting with bookings to managing social media for Inntel Ltd. Highlighting your willingness to tackle different aspects of the role will show how well you fit into their team!
