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For Companies At a Glance
- Tasks: Welcome guests with warmth and provide excellent customer service.
- Company: Join the vibrant team at INNSiDE, part of Melia Hotels International.
- Benefits: Enjoy competitive pay, discounts, health plans, and gym access.
- Why this job: Be the face of hospitality and make guests feel at home.
- Qualifications: Experience in hospitality, great communication, and problem-solving skills.
- Other info: Opportunities for growth, language learning, and fun social events.
The predicted salary is between 20000 - 25000 £ per year.
At INNSiDE, the receptionist is the first person to warmly welcome our guests and therefore one of our most important assets. The role involves providing an efficient and courteous service, ensuring excellent customer care, anticipating guests’ needs, and offering local expertise and insights.
Qualifications
- Experience in a similar role, ideally in a similar size hospitality environment
- Excellent and effective communicator, natural warmth and professionalism
- Problem solving and complaint handling skills
- Flexibility and adaptability
- Ability to use own initiative and work within department guidelines
Benefits
- A competitive salary and incentives
- Excellent discounts through our global My Melia Reward programme for you, your family and friends
- A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
- Perkbox, with access to 1000s of deals and discounts
- Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
- Lots of opportunities to develop and progress as part of our global family
- Melia Hotels International Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
- An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as 'We're Social!' is one of our values
- Complimentary meals on duty
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Hotel Receptionist in Newcastle upon Tyne employer: INNSiDE by Melia Newcastle
Contact Detail:
INNSiDE by Melia Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on INNSiDE and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a hotel receptionist, you'll need to be an effective communicator. Try role-playing common scenarios with friends or family to boost your confidence and polish your customer service skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled complaints or tricky situations. This will demonstrate your ability to think on your feet and provide excellent service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Hotel Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Warmth: As a Hotel Receptionist, your personality shines through in your application. Make sure to convey your natural warmth and professionalism in your cover letter. We want to see how you can make guests feel welcome even before they step through the door!
Highlight Relevant Experience: If you've worked in a similar hospitality role, let us know! Share specific examples of how you've provided excellent customer care or handled complaints. This will show us that you have the skills we’re looking for.
Be a Problem Solver: We love candidates who can think on their feet! In your application, mention any experiences where you’ve successfully solved problems or adapted to unexpected situations. This will demonstrate your flexibility and initiative.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at INNSiDE by Melia Newcastle
✨Know the Company
Before your interview, take some time to research INNSiDE and its values. Understanding their commitment to customer care and diversity will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a receptionist, effective communication is key. Prepare examples of how you've successfully handled guest interactions or resolved complaints in the past. This will demonstrate your natural warmth and professionalism.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you’ve had to think on your feet or adapt to unexpected challenges. Sharing these experiences will highlight your flexibility and ability to use your initiative.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or opportunities for growth within the company. This shows your genuine interest in becoming part of their global family.