At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with user account management.
- Company: Join a dynamic team focused on keeping IT systems running smoothly.
- Benefits: Enjoy competitive salary, generous holiday allowance, and free refreshments.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Be the go-to tech hero and make a real difference in users' daily work.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
The role is for a Systems Support Technician providing level 1 and 2 support to office‑based users and field technicians, ensuring IT systems run smoothly and issues are resolved efficiently.
Responsibilities
- Act as the first point of contact for IT‑related queries, diagnosing and resolving hardware, software, and basic network issues.
- Configure and support Windows laptops, Android devices, and iPhones, and troubleshoot business applications used across the organisation.
- Assist with user account management, permissions, and access rights in line with company security policies.
- Support the delivery of IT projects and upgrades, ensuring minimal disruption to users.
- Maintain accurate and up‑to‑date IT documentation.
- Work collaboratively with colleagues to continuously improve systems and processes.
Qualifications
- Experience working in a 1st/2nd line IT support role.
- Working knowledge of ITIL‑aligned service desk practices.
- Good understanding of Microsoft 365 and Windows 10/11.
- Confident troubleshooting hardware, software, and basic networking issues.
- Strong communication skills with the ability to adapt approach to different users.
- A methodical problem‑solving approach with good attention to detail.
- Experience with MDM solutions (e.g., SOTI).
- Knowledge of phone systems and call flows.
- Relevant certifications such as CompTIA A+ or Microsoft certifications.
- Availability to work 35 hours per week (weekdays 9am–5pm) with occasional Saturday shift (every 1 in 3 weeks).
Benefits
- Competitive salary.
- Generous holiday allowance: 23 days plus bank holidays.
- Free refreshments including premium hot and soft drinks.
- Life assurance, holiday trading options, retail discounts, employee assistance programme with GP access and wellbeing services.
- Annual "Celebration Day" off and a "Flex Pot" for additional personalized benefits.
Systems Support Technician in Tadcaster employer: Innserveltd
As a Systems Support Technician, you will thrive in a dynamic work environment that prioritises employee wellbeing and professional growth. With a competitive salary, generous holiday allowance, and unique benefits like a 'Flex Pot' for personalised perks, our company fosters a collaborative culture where your contributions are valued and recognised. Join us to be part of a team that not only supports IT systems but also invests in your career development and overall happiness.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Technician in Tadcaster
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We recommend role-playing with a friend to nail down your troubleshooting approach and communication skills.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled tech issues in the past, especially those that align with the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Systems Support Technician in Tadcaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st/2nd line IT support. We want to see how you've tackled hardware and software issues before, so don’t hold back on those examples!
Show Off Your Skills:When writing your cover letter, mention your knowledge of Microsoft 365 and Windows 10/11. We love seeing candidates who can confidently troubleshoot and have a methodical approach to problem-solving.
Be Personable:Strong communication skills are key for this role. Use your application to demonstrate how you adapt your approach to different users. We’re all about collaboration here at StudySmarter!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Innserveltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've tackled hardware and software issues in the past, as well as any experience with MDM solutions like SOTI. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Show Off Your Communication Skills
As a Systems Support Technician, you'll be the first point of contact for IT queries. Practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users, as this will highlight your adaptability and strong communication skills.
✨Demonstrate Your Problem-Solving Approach
Prepare to share specific examples of how you've approached problem-solving in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your methodical approach and attention to detail in action.
✨Familiarise Yourself with ITIL Practices
Since the role involves ITIL-aligned service desk practices, it’s a good idea to brush up on these principles. Be ready to discuss how you’ve applied them in your previous roles or how you would implement them in this position. This shows that you understand the importance of structured support processes.
