At a Glance
- Tasks: Be the first voice our customers hear and solve their problems with a calm demeanour.
- Company: Join a unique customer service team in a fast-paced environment.
- Benefits: Competitive salary, generous holiday allowance, and wellness perks.
- Other info: Enjoy free refreshments and opportunities for personal development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24511 - 24511 € per year.
Looking for a fixed‑term contract (three months) or a temporary opportunity in customer service? This role is out of the ordinary. A natural problem solver, skilled in customer care and providing solutions, ready to take your career in a unique direction. We offer full‑time employment, 35 hours per week. Our opening hours are 8 a.m. to 9 p.m., seven days a week.
Responsibilities
- You will be the first voice our customers hear when they need help.
- A calm, cool demeanour, sometimes under pressure, is essential.
- You'll join a fast‑paced, far from typical call‑centre customer service team, supporting customers in leading restaurants, hotels, bars and events.
- Using industry‑leading technology, you’ll diagnose their problems over the phone or arrange for a specialist technician to visit their property.
Benefits
- Competitive salary (£24,511 pa pro rata)
- Generous holiday allowance: 23 days + bank holidays (pro rata) + an additional Celebration Day. You can buy or sell holiday days to suit your needs.
- Core benefits: life assurance, holiday trading options, retail discounts, employee assistance programme with 24/7 GP access and wellbeing services.
- Free refreshments: on‑tap soft drinks and premium hot drinks.
- Development opportunities: in‑house training and support to pursue external qualifications and apprenticeships.
- Flex Pot: each year you receive a Flex Pot to purchase additional benefits such as extra life assurance, private medical, gym plan, increased pension contributions, dental or travel insurance. Some benefits may cover you past state pension age and your family.
Qualifications
- Background in office‑based customer service, call centre, contact centre or high‑volume call handling.
- Confidence in communicating and building positive relationships with technicians and customers.
- Strong attention to detail, organised, self‑motivated with the ability to multitask and work independently.
- Proven team player desiring to succeed.
- Ability to stay calm under pressure.
- Strong verbal and written communication skills.
- Understanding of the hospitality/licensed trade is a distinct advantage but not essential.
- Experience in CRM systems.
Customer Service Diagnostics Advisors in Tadcaster employer: Innserveltd
Join a dynamic and supportive team as a Customer Service Diagnostics Advisor, where your problem-solving skills will shine in a fast-paced environment. We pride ourselves on offering a competitive salary, generous holiday allowance, and a range of benefits designed to enhance your well-being and career growth. With opportunities for in-house training and external qualifications, plus a vibrant work culture that values teamwork and innovation, this role is perfect for those looking to make a meaningful impact in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Diagnostics Advisors in Tadcaster
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with customer issues, think of examples from your past experiences where you successfully resolved a challenge. This will help you shine in interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our unique team and ready to take on the challenge.
We think you need these skills to ace Customer Service Diagnostics Advisors in Tadcaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your customer service background and any relevant achievements to show us you're the perfect fit for this role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your problem-solving skills can make a difference in our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since strong verbal and written communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this unique opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Innserveltd
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific situations where you solved problems or handled difficult customers. This will show that you’re not just a talker but someone who can deliver results.
✨Stay Calm Under Pressure
Since this role requires a calm demeanour, prepare for potential pressure scenarios during the interview. Practise how you would respond to a challenging customer situation. Demonstrating your ability to stay composed will impress the interviewers.
✨Familiarise Yourself with the Company
Do some research on the company and its services. Understanding their values and the industry they operate in will help you tailor your answers and show genuine interest. Mentioning specific details about their operations can set you apart from other candidates.
✨Showcase Your Team Spirit
As a proven team player, be ready to share examples of how you’ve collaborated with others in past roles. Highlighting your ability to work well within a team, especially in a fast-paced environment, will resonate well with the interviewers.
