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- Tasks: Lead a remote team of technicians, ensuring top-notch customer service and smooth operations.
- Company: Join Innserve, a forward-thinking company with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, free refreshments, and a personalised benefits pot.
- Why this job: Make a real impact by supporting your team and driving business success in a dynamic environment.
- Qualifications: Experience in team leadership, data analysis, and building relationships is essential.
- Other info: Flexible benefits that cater to your needs and excellent career growth opportunities await you.
The predicted salary is between 31840 - 47760 ÂŁ per year.
Looking for a management role with a difference? Experienced in managing remote teams with a background as a field service engineer, in mechanical, electrical maintenance or similar? Someone who supports their team in driving the business forward? With an ability to collaborate with clients and colleagues to deliver simple solutions and first-rate customer care?
Working at Innserve, you will enjoy:
- Competitive salary (to ÂŁ39800pa).
- Company Vehicle.
- Hybrid working: Offering flexibility and a great work-life balance.
- Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us.
- Each year, you will receive a “Flex Pot,” to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs.
Your typical day as a Customer Service Manager in Smart Dispense:
In this fast-paced role, you will be responsible for all technician activity in your area, including direct line management responsibilities for a team of Dispense Service Technicians. You will ensure that all Service Level Agreements and other service delivery KPIs for your team are met at all times. You will guide and support your team of technicians and liaise with planning to coordinate operations smoothly, managing resources effectively and handling customer queries seamlessly. You will monitor SLAs, budgets and KPIs for activity in the area, and handle escalations.
You will already have:
- Experience within team leadership or management.
- Demonstrable skills in managing/coaching guiding a team (field-based engineers/technicians would be ideal).
- Experience understanding and interrogating data allowing for correct decision making.
- Skills in developing a team to improve performance.
- The ability to build effective relationships with multiple stakeholders/customers.
- The ability to interpret technical specifications and ensure that they are adhered to.
- Previous experience of improving team performance including productivity & enhancing a team culture.
- Hospitality or brewery and associated industry experience is preferred although full training and support is given.
Skills for the job:
- Drinks Dispense
- Excel
- Management
- Powerpoint
- Technical
- Flexible Benefits Pot
- Company Vehicle
- Life Assurance
Smart Dispense Customer Service Team Manager employer: Innserveltd
Contact Detail:
Innserveltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Dispense Customer Service Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Innserve or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for management roles. Think about how your experience as a field service engineer can translate into leading a team effectively. We want you to showcase your skills in coaching and developing others!
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data to make decisions in past roles. This is key for the Customer Service Manager position, so we suggest you have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Innserve and ready to take on that management role with a difference!
We think you need these skills to ace Smart Dispense Customer Service Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience, especially with remote teams, and any relevant technical background. We want to see how you can drive our business forward!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Smart Dispense Customer Service Team Manager role. Share specific examples of how you've supported teams and delivered excellent customer care in the past.
Showcase Your Data Skills: Since understanding and interrogating data is key for this role, make sure to mention any experience you have with data analysis or performance metrics. We love candidates who can make informed decisions based on data!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Innserveltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to drinks dispense systems and field service engineering. Familiarise yourself with common issues technicians face and how to resolve them. This will show that you understand the role and can support your team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed remote teams in the past. Think about specific situations where you guided your team through challenges or improved performance. This will demonstrate your capability to lead and inspire others.
✨Understand the Business
Research Innserve and its operations thoroughly. Understand their service level agreements and key performance indicators. Being able to discuss how you can help meet these targets will impress the interviewers and show your commitment to driving the business forward.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about the team culture and how they collaborate with clients. This will highlight your ability to foster relationships, which is crucial for the role.
