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- Tasks: Plan and organise installations for drinks dispense equipment across the UK.
- Company: Join Innserve, a leading team in the drinks dispense industry.
- Benefits: Competitive salary, hybrid working, generous holiday allowance, and personalised benefits.
- Why this job: Be part of a dynamic team that keeps Britain pouring at major events.
- Qualifications: Strong communication skills and experience in customer service or administration.
- Other info: Enjoy free refreshments and opportunities for professional development.
The predicted salary is between 21000 - 30000 £ per year.
Location: Tadcaster/Hybrid
Are you:
- Looking for a hybrid office-based work from home role?
- Full time 35 hours per week Mon to Fri
- A natural organiser, someone who enjoys working in a collaborative environment?
- Someone who enjoys working with customers and colleagues, who we place at the core of everything we do?
- Interested in joining our growing team of drinks dispense industry specialists, to plan the installation of drinks dispense equipment at over 90,000 licensed premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas including the O2 Arena, Lords, Hyde Park and the Isle of Wight Festival.
- Ready to be welcomed into our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring?
At Innserve, we are One Big Team. Working at Innserve, you'll enjoy:
- Competitive salary (£25,235 pa) + a performance-based incentive paid quarterly.
- Hybrid working: Offering flexibility and a great work-life balance (after training period).
- Generous holiday allowance: 23 days holiday + bank holidays + an additional ‘Celebration Day’! You can also buy or sell holiday days to suit your needs.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services.
- Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Development opportunities: In-house training, and support to pursue external qualifications and apprenticeships.
- Opportunities to boost your earnings: Complete regular overtime at increased hourly rates, with the potential to sign up to the Committed Additional Hours (CAT) scheme at enhanced rates.
Your typical day as an Installations Planner:
Our Customer Service Centre Installation Planners are the heart of our planning operation for our field-based Installation Technicians. No two days are the same! You’ll act as a first point of contact for Innserve’s technicians, team managers and customers. Your role in planning and organising their daily activities such as maintenance or installation visits is a key Innserve service. You’ll take the lead in speaking to our customers to ensure they are ready for the technician’s visit. You will be comfortable working to agreed timescales to ensure work is completed by the expected date.
You’ll already have:
- Confident communication skills, by phone, email, in person and webchat, and an ability to build effective business relationships with stakeholders including field engineers and customers.
- Experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre.
- The flexibility to support colleagues and to work with changing priorities, to achieve the wider team goals.
- Strong attention to detail, be organised, self-motivated and can work independently with the ability to plan and prioritise workloads with a structured approach.
- The desire to be a strong team player who wants to succeed and deliver excellence.
- Licenced trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential.
At Innserve, we are One Big Team. Interested in joining us? Don’t see a suitable job right now? Send your CV and contact details to recruitment@innserveltd.com and we’ll keep it on file and contact you when relevant opportunities come up.
Customer Service Centre Installations Planner 12 month Fixed Term Contract in Leeds employer: Innserveltd
Contact Detail:
Innserveltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Installations Planner 12 month Fixed Term Contract in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Innserve and their role in the drinks dispense industry. This will help you tailor your answers and show that you're genuinely interested in being part of their One Big Team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and colleagues, make sure you can confidently express your thoughts. Try mock interviews with friends or family to get comfortable with speaking about your experiences.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've successfully managed multiple tasks or projects in the past. Use specific examples to demonstrate your ability to prioritise and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the team at Innserve.
We think you need these skills to ace Customer Service Centre Installations Planner 12 month Fixed Term Contract in Leeds
Some tips for your application 🫡
Show Your Organisational Skills: As an Installations Planner, being organised is key! Make sure your CV highlights any experience you have in planning and coordinating tasks. We love seeing how you can juggle multiple responsibilities while keeping everything on track.
Communicate Clearly: Since you'll be the first point of contact for our technicians and customers, it's important to showcase your communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experience in customer service or administration.
Tailor Your Application: Take a moment to tailor your CV and cover letter to match the job description. Highlight your experience with CRM systems and MS Office, especially Excel, as these are crucial for the role. We want to see how you fit into our One Big Team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of our growing team in no time. Don’t hesitate – we’re excited to hear from you!
How to prepare for a job interview at Innserveltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Customer Service Centre Installations Planner. Familiarise yourself with the key responsibilities and how they contribute to the overall success of the team. This will help you articulate your fit for the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and technicians, be prepared to demonstrate your confident communication skills. Think of examples where you've successfully built relationships or resolved issues, as these will highlight your ability to connect with stakeholders.
✨Emphasise Your Organisational Skills
As an Installations Planner, being organised is crucial. Bring up specific instances where you've managed multiple tasks or projects simultaneously. Discuss your methods for prioritising workloads and ensuring deadlines are met, as this will show you're ready for the fast-paced environment.
✨Be Ready to Discuss Flexibility
The job requires adaptability to changing priorities. Prepare to share examples of how you've successfully navigated unexpected changes in previous roles. This will demonstrate your ability to support colleagues and contribute to team goals, which is essential at Innserve.
