At a Glance
- Tasks: Plan and organise installations for drinks dispense equipment across the UK.
- Company: Join Innserve, a leading team in the drinks dispense industry.
- Benefits: Competitive salary, hybrid working, generous holiday allowance, and personalised benefits.
- Other info: Enjoy a flexible work-life balance and excellent career growth opportunities.
- Why this job: Be part of a dynamic team that keeps Britain pouring at major events.
- Qualifications: Strong communication skills and experience in administration or customer service.
The predicted salary is between 25235 - 25235 £ per year.
Are you:
- Looking for a hybrid office-based work from home role? Full time hours (35 per week) Monday to Friday.
- A natural organiser, someone who enjoys working in a collaborative environment?
- Someone who enjoys working with customers and colleagues, who we place at the core of everything we do?
- Interested in joining our growing team of drinks dispense industry specialists, to plan the installation of drinks dispense equipment at over 90,000 licensed premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas including the O2 Arena, Lords, Hyde Park and the Isle of Wight Festival.
- Ready to be welcomed into our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring?
At Innserve, we are One Big Team. Working at Innserve, you'll enjoy:
- Competitive salary (£25,235.31 pa)
- Hybrid working: Offering flexibility and a great work-life balance. Typical working pattern will be a minimum of 3 days in the office per week.
- Generous holiday allowance: 23 days holiday + bank holidays.
- Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us.
- Each year, you’ll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs.
Your typical day as an Installations Planner:
Our Customer Service Centre Installation Planners are the heart of our planning operation for our field-based Installation Technicians. No two days are the same! You’ll act as a first point of contact for Innserve’s technicians, team managers and customers. Your role in planning and organising their daily activities such as maintenance or installation visits is a key Innserve service. You’ll take the lead in speaking to our customers to ensure they are ready for the technician’s visit. You will be comfortable working to agreed timescales to ensure work is completed by the expected date.
You’ll already have:
- Confident communication skills, by phone, email, in person and webchat, and an ability to build effective business relationships with stakeholders including field engineers and customers.
- Experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre.
- The flexibility to support colleagues and to work with changing priorities, to achieve the wider team goals.
- Strong attention to detail, be organised, self-motivated and can work independently with the ability to plan and prioritise workloads with a structured approach.
- The desire to be a strong team player who wants to succeed and deliver excellence.
- Licensed trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential.
Interested in joining us? Don't see a suitable job right now? Send your CV and contact details to recruitment@innserveltd.com and we'll keep it on file and contact you when relevant opportunities come up.
Customer Service Centre Installation Planner employer: Innserve
Innserve is an attractive employer due to its commitment to employee well-being, offering competitive salaries and a generous holiday allowance. The company promotes a collaborative work culture with hybrid working options, allowing for a great work-life balance. Employees also benefit from core perks such as life assurance and retail discounts, making it a supportive environment for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Installation Planner
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Innserve. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Innserve before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Centre Installation Planner
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Innserve:Your cover letter is your chance to shine! Tell us why you want to work at Innserve specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Innserve!
How to prepare for a job interview at Innserve
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
