At a Glance
- Tasks: Plan and organise technician schedules while communicating with customers.
- Company: Join a dynamic team at Innserve, a leader in customer service.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and hybrid working flexibility.
- Other info: Flexible environment with opportunities for personal growth and development.
- Why this job: Be the heart of our operations and make a real difference every day.
- Qualifications: Strong communication skills and experience in administration or customer service.
The predicted salary is between 25235 - 25235 £ per year.
Position Installations Planner – Full‑time (35 hours per week, Monday to Friday). Hybrid office‑based role with a minimum of three days in the office each week.
Benefits
- Competitive salary (£25,235.31 per annum)
- Hybrid working flexibility
- Generous holiday allowance: 23 days plus bank holidays
- Free refreshments: complimentary on‑tap soft drinks and premium hot drinks
- Core benefits package: life assurance, holiday trading options, retail discounts, Employee Assistance Programme with 24/7 GP access and wellbeing services, and a “Celebration Day” off each year you work for us
- Annual Flex Pot to purchase personalised benefits such as extra life assurance, private medical, gym plan, increased pension contributions, dental or travel insurance (you can choose what suits you)
Typical Day
The heart of our planning operation: act as the first point of contact for Innserve’s technicians, team managers and customers, organising daily activities such as maintenance or installation visits, speaking with customers to ensure readiness for technician visits, and managing time‑scales to meet expected completion dates.
Responsibilities
- First point of contact for technicians, managers and customers.
- Plan and organise daily technician schedules.
- Communicate with customers to confirm readiness for visits.
- Maintain accurate records in CRM systems.
- Manage time‑scales and ensure work is completed by the expected dates.
Qualifications & Experience
- Confident communication skills (phone, email, in‑person and webchat) and ability to build effective business relationships with stakeholders.
- Experience in administration, CRM systems, MS Office (including Excel), customer service, call centre or contact centre.
- Flexibility to support colleagues and adapt to changing priorities to achieve team goals.
- Strong attention to detail, organisational skills, self‑motivation and ability to work independently with a structured approach.
- Desire to be a strong team player focused on success and excellence.
- Licence trade/brewery/beer dispense/drinks dispense knowledge useful but not essential.
Full time hours (35 per week) Monday to Friday.
Customer Service Centre Planners in Tadcaster employer: Innserve Ltd
At Innserve, we pride ourselves on being an exceptional employer, offering a competitive salary and a generous benefits package that includes hybrid working flexibility and a unique Annual Flex Pot for personalised benefits. Our vibrant work culture fosters collaboration and growth, ensuring that our Customer Service Centre Planners thrive in a supportive environment where their contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Planners in Tadcaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Innserve Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Innserve Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Centre Planners in Tadcaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Innserve Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Innserve Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Innserve Ltd!
How to prepare for a job interview at Innserve Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
