At a Glance
- Tasks: Coordinate customer service installations and manage requests for bars, restaurants, and events.
- Company: Join Innserve, a leader in customer service for the hospitality industry.
- Benefits: Enjoy competitive salary, hybrid working, generous holiday allowance, and personalised benefits.
- Other info: Flexible work-life balance with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in the hospitality sector.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you:
- Interested in a hybrid, flexible working week, with at least two days' work from home per week?
- A natural organiser, ready to take your career in a different, unique direction?
- Skilled in customer care?
- Working with customers and driving simplicity while providing solutions?
Interested in joining our growing team of customer service installations specialists who support the leading bars, restaurants, hotels, festivals, stadiums, concerts, events, and keep our customers pouring?
Looking for a customer service role that's out of the ordinary? We have a 9 month Full time (35 hours per week) fixed term contract available.
Working at Innserve, you'll enjoy:
Your typical day as a Customer Service Installations Coordinator:
- You’ll receive installation requests/queries via phone, email, website and webchat from our customers.
- You’ll communicate their needs to our Planning Team.
- Taking ownership of referrals from our field-based technicians, you’ll raise requests on our bespoke systems accurately and manage jobs in process.
- You’ll liaise with key stakeholders including customer service or other colleagues, and customers to ensure a seamless customer service experience, ensuring they receive exceptional service with every interaction.
- You’ll be strong in planning, organisation and communication and become a key part of our customer service team.
Qualifications:
- Ideally, a background in office-based customer service, call centre, contact centre, high-volume call handling or similar.
- Confidence in communicating and an ability to form positive working relationships with technicians and customers.
- Strong planning, organising and communication skills.
- Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritise workloads with a structured approach.
- Proven experience as an ardent team player who wants to succeed.
- The ability to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
- The ability to stay cool under pressure.
- Strong verbal and written communication ability.
- Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential.
- Experience in CRM systems.
Benefits:
- Competitive salary (£ pa. Pro rata for length of contract) + a performance-based incentive paid quarterly.
- Hybrid working: Offering flexibility and a great work-life balance.
- Generous holiday allowance: 23 days holiday + bank holidays + an additional 'Celebration Day'! (pro rata for length of contract). You can also buy or sell holiday days to suit your needs.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us.
- Each year, you’ll receive a "Flex Pot," to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way!
- Some benefits may cover you past state pension age and cover your family too!
*Qualifying periods apply
Customer Service Centre Installations Coordinator in Tadcaster employer: Innserve Ltd
Innserve Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. As a Smart Dispense Technician in Greater London, you'll benefit from competitive pay, extensive training, and the opportunity to build meaningful relationships while working independently in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Installations Coordinator in Tadcaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Innserve Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Innserve Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Centre Installations Coordinator in Tadcaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Innserve Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Innserve Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Innserve Ltd!
How to prepare for a job interview at Innserve Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
