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- Tasks: Plan and organise installations for drinks dispense equipment across the UK.
- Company: Join Innserve, a leading team in the drinks dispense industry.
- Benefits: Competitive salary, hybrid working, generous holiday allowance, and personalised benefits.
- Why this job: Be part of a dynamic team that keeps Britain pouring at major events.
- Qualifications: Strong communication skills and experience in administration or customer service.
- Other info: Enjoy a collaborative environment with opportunities for personal growth.
The predicted salary is between 25235 - 25235 £ per year.
Are you looking for a hybrid office-based work from home role with part time hours: 25 per week, Mon to Fri? Are you a natural organiser who enjoys working in a collaborative environment? Do you enjoy working with customers and colleagues, who we place at the core of everything we do? Are you interested in joining our growing team of drinks dispense industry specialists to plan the installation of drinks dispense equipment at over 90,000 licensed premises across the UK, including concerts, festivals, racecourses, stadiums, and arenas?
At Innserve, we are One Big Team. Working at Innserve, you will enjoy:
- Competitive salary: £25,235.31 per annum + a performance-based incentive paid quarterly.
- Hybrid working: Offering flexibility and a great work-life balance. Typical working pattern will be a minimum of 3 days in the office per week.
- Generous holiday allowance: 23 days holiday + bank holidays.
- Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services, including an extra "Celebration Day" off every full calendar year that you work for us.
- Flex Pot: Each year, you will receive a "Flex Pot" to purchase additional personalised benefits such as extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance.
Your typical day as an Installations Planner:
Our Customer Service Centre Installation Planners are the heart of our planning operation for our field-based Installation Technicians. No two days are the same! You will act as a first point of contact for Innserve's technicians, team managers, and customers. Your role in planning and organising their daily activities such as maintenance or installation visits is a key Innserve service. You will take the lead in speaking to our customers to ensure they are ready for the technician's visit. You will be comfortable working to agreed timescales to ensure work is completed by the expected date.
You will already have:
- Confident communication skills, by phone, email, in person, and webchat, with the ability to build effective business relationships with stakeholders including field engineers and customers.
- Experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre.
- The flexibility to support colleagues and to work with changing priorities to achieve the wider team goals.
- Strong attention to detail, be organised, self-motivated, and able to work independently with the ability to plan and prioritise workloads with a structured approach.
- The desire to be a strong team player who wants to succeed and deliver excellence.
- Licenced trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential.
At Innserve, we are One Big Team. Interested in joining us?
Customer Service Centre Installation Planners in Tadcaster employer: Innserve Ltd
Contact Detail:
Innserve Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Installation Planners in Tadcaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Innserve and the drinks dispense industry. This will help you understand their values and show that you're genuinely interested in being part of One Big Team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers and technicians, make sure you can confidently express your thoughts. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. Highlight your ability to prioritise and keep everything running smoothly, just like you would as an Installation Planner.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team dynamics at Innserve. This shows your enthusiasm and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Centre Installation Planners in Tadcaster
Some tips for your application 🫡
Show Your Organisational Skills: As a Customer Service Centre Installation Planner, being organised is key! Make sure to highlight any experience you have in planning and coordinating tasks. We want to see how you can keep things running smoothly!
Communicate Clearly: You’ll be the first point of contact for our technicians and customers, so clear communication is a must. Use your application to demonstrate your confident communication skills, whether it’s through email or phone. Let us know how you build relationships!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific experiences that relate to the role and show us why you’re the perfect fit for our team at Innserve!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Innserve Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Innserve and its role in the drinks dispense industry. Understand their values, mission, and the specifics of the Customer Service Centre Installation Planner role. This will help you tailor your answers and show that you're genuinely interested in being part of One Big Team.
✨Show Off Your Organisational Skills
As an Installation Planner, organisation is key. Be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised workloads and met deadlines, as this will demonstrate your ability to thrive in a dynamic environment.
✨Communicate Like a Pro
Since the role involves a lot of communication with customers and technicians, practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate phone calls or emails, focusing on how you would handle customer inquiries or issues. This will help you feel more at ease during the actual interview.
✨Emphasise Teamwork and Flexibility
Innserve values collaboration, so be ready to share examples of how you've worked effectively in a team. Discuss times when you adapted to changing priorities or supported colleagues to achieve common goals. This will showcase your ability to fit into their team-oriented culture.