At a Glance
- Tasks: Plan and organise installations for drinks dispense equipment across the UK.
- Company: Join Innserve, a leading team in the drinks dispense industry.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday allowance, and personalised benefits.
- Other info: Flexible work environment with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that keeps Britain pouring at major events.
- Qualifications: Strong communication skills and experience in administration or customer service.
The predicted salary is between 25235 - 25235 € per year.
Are you looking for a hybrid office-based work from home role? Full time hours (35 per week) Monday to Friday. A natural organiser, someone who enjoys working in a collaborative environment? Someone who enjoys working with customers and colleagues, who we place at the core of everything we do? Interested in joining our growing team of drinks dispense industry specialists, to plan the installation of drinks dispense equipment at over 90,000 licensed premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas including the O2 Arena, Lords, Hyde Park and the Isle of Wight Festival?
Ready to be welcomed into our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring? At Innserve, we are One Big Team.
Working at Innserve, you'll enjoy:
- Competitive salary: £25,235.31pa
- Hybrid working: Offering flexibility and a great work-life balance. Typical working pattern will be a minimum of 3 days in the office per week.
- Generous holiday allowance: 23 days holiday + bank holidays.
- Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award‑winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra “Celebration Day” off every full calendar year that you work for us.
- Each year, you'll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it's extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It's your benefits, your way! Some benefits may cover you past state pension age and cover your family too!
Your typical day as an Installations Planner:
Our Customer Service Centre Installation Planners are the heart of our planning operation for our field based Installation Technicians. No two days are the same! You'll act as a first point of contact for Innserve's technicians, team managers and customers. Your role in planning and organising their daily activities such as maintenance or installation visits is a key Innserve service. You'll take the lead in speaking to our customers to ensure they are ready for the technician's visit. You will be comfortable working to agreed timescales to ensure work is completed by the expected date.
At Innserve, we are One Big Team, and We Keep Britain Pouring.
You'll already have:
- Confident communication skills, by phone, email, in person and webchat, and an ability to build effective business relationships with stakeholders including field engineers and customers.
- Experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre.
- The flexibility to support colleagues and to work with changing priorities, to achieve the wider team goals.
- Strong attention to detail, be organised, self-motivated and can work independently with the ability to plan and prioritise workloads with a structured approach.
- The desire to be a strong team player who wants to succeed and deliver excellence.
- Licence trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential.
At Innserve, we are One Big team. Interested in joining us?
Customer Service Centre Installation Planner in Tadcaster employer: Innserve Ltd
At Innserve, we pride ourselves on being an excellent employer, offering a hybrid working model that promotes a healthy work-life balance while fostering a collaborative and supportive environment. Our commitment to employee growth is evident through our generous benefits package, including a competitive salary, extensive holiday allowance, and personalised Flex Pot options, ensuring that every team member can tailor their benefits to suit their needs. Join us in our mission to keep Britain pouring, and be part of a dynamic team that values your contributions and celebrates your successes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Installation Planner in Tadcaster
✨Tip Number 1
Network like a pro! Reach out to current employees at Innserve on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and planning. Think about examples from your past experiences that showcase your organisational skills and ability to work in a team. We want to see how you keep things running smoothly!
✨Tip Number 3
Show your enthusiasm for the drinks dispense industry! Research Innserve and its role in the market. Being knowledgeable about the company and its services will impress the interviewers and show that you're genuinely interested in joining the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows that you’re proactive and keen on the role, which is exactly what we love to see!
We think you need these skills to ace Customer Service Centre Installation Planner in Tadcaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Centre Installation Planner role. Highlight your organisational skills and any relevant experience in customer service or administration that aligns with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and colleagues, don’t forget to showcase your confident communication skills. Use examples from your past experiences where you’ve successfully built relationships or resolved issues.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! When writing your application, make sure it’s well-structured and free of errors. This will demonstrate your ability to plan and prioritise workloads effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Innserve Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Centre Installation Planner role. Familiarise yourself with the key responsibilities, such as planning and organising installation visits, and think about how your skills align with these tasks.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with customers and technicians, be prepared to demonstrate your confident communication skills. Practice answering questions clearly and concisely, and think of examples where you've successfully built relationships in previous roles.
✨Highlight Your Organisational Skills
As an Installation Planner, being organised is crucial. Bring examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay on top of your workload, especially if they relate to CRM systems or MS Office.
✨Emphasise Teamwork and Flexibility
Innserve values collaboration, so be ready to talk about your experiences working in teams. Share instances where you've adapted to changing priorities or supported colleagues, showcasing your ability to contribute to a team environment while still achieving individual goals.
