Custiner Service Centre Training Manager in Tadcaster

Overview

Reporting to the head of Customer Delivery, the Training Manager will own and drive the end-to-end training and capability agenda across our customer service functions including Diagnostics, Technical Support and Installations within our Customer Support Centre. This is a hands‑on, operational role focused on ensuring colleagues are competent, confident and compliant from day one, with clear accountability for onboarding, probation sign‑off, upskilling and continuous improvement. You will play a key role in reducing variability, accelerating readiness and embedding consistent ways of working across the CSC.

Key Responsibilities

• Design and deliver structured, practical onboarding and technical training programmes.
• Translate system, process and project change into clear, operationally usable training.
• Partner with QA and operational leaders to identify capability gaps and drive targeted improvement.

Qualifications

• Proven experience designing and delivering training.
• Experience analysing quality or performance data to shape learning.
• Working knowledge of Diagnostics, Technical Support or Installations workflows (or fast learning capability).
• Proven experience supporting new starters and managing probation sign‑off.
• Strong instructional design capability.
• Confidence analysing QA outputs and performance data.
• Excellent facilitation and coaching skills.
• Good systems understanding (or fast learning capability).
• Experience supporting major system rollouts or change programmes.
• Knowledge of drinks dispense, refrigeration or technical installations.
• A recognised training or learning qualification is essential, such as Level 3 AET, CIPD Level 3/5, coaching accreditation or equivalent. C&G 730-7 Adult Teaching Qualification or equivalent.