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- Tasks: Join us as a Smart Dispense Technician, ensuring top-notch drinks dispense solutions at various venues.
- Company: Innserve is a leading drinks dispense specialist, serving over 90,000 licensed premises across the UK.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and flexible benefits tailored to your needs.
- Why this job: Be part of a supportive team, with opportunities for training and career progression in a dynamic environment.
- Qualifications: A Full UK Driving Licence is required; hospitality experience is a plus but not essential.
- Other info: This entry-level role offers comprehensive training and the chance to build strong customer relationships.
The predicted salary is between 15796 - 26246 £ per year.
Are you:
- Someone who is passionate about customer service and looking for a field service role with a difference?
- Interested in joining our growing team of drinks dispense industry specialists, who specialise in installing and maintaining drinks dispense equipment at over 90,000 licensed premises across the UK plus at concerts, festivals, racecourses, stadiums and arenas. We deliver customer service excellence.
Working at Innserve, you'll enjoy:
- Competitive salary (£26,246.50 pa) + a performance-based incentive paid quarterly. A generous London weighting applies within the M25.
- Company Vehicle
- Generous holiday allowance: 21 days holiday + bank holidays + an additional ‘Celebration Day’! You can also buy or sell holiday days to suit your needs.
- Amazing core benefits: Life assurance, access to the award-winning Help at hand app with GP appointments, counselling, and more, plus exclusive retail discounts.
- Personalised additional benefits: Tailor your benefits to your needs with our "All Inn" flexible benefits scheme. Receive a 'Flex Pot' to spend on additional benefits like Dental Insurance, Private Medical Insurance, Annual Gym Memberships, Critical Illness Cover, Increased Pension Contributions, Annual Travel Insurance, and more. Many options include coverage for your partner and children too!
- Development opportunities: In-house training, and support to pursue external qualifications and apprenticeships.
- Opportunities to boost your earnings: Complete regular overtime at increased hourly rates, with the potential to sign up to the Committed Additional Hours (CAT) scheme at enhanced rates.
Your typical day as a Smart Dispense Technician:
No two days will be the same! Our Smart Dispense system is the beating heart in any bar and offers an exceptional range of cutting-edge draught dispense solutions that can be tailored to any needs. As a Smart Dispense Technician, you’ll be visiting a range of bars and restaurants to complete detailed technical and quality health checks and support with outstanding customer service. Our Technicians are the front line of our customer service operations - your day is planned from your home postcode, and you will build effective relationships with our key customers, sanitising, servicing and maintaining drinks dispense equipment. You’ll liaise closely with our planning team and receive full support, training, and guidance as you start your career with us. This is our entry level position and progression is encouraged.
You’ll already have:
- A Full UK Driving Licence
- Hospitality/Bar/Drinks Dispense experience is useful but NOT essential - we give comprehensive training.
- The ability to work independently, remotely, and be determined to succeed, deliver a great customer experience, with a positive can-do attitude.
At Innserve, we are One Big Team. Interested in joining us?
Contact Detail:
Innserve Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Dispense Technician
✨Tip Number 1
Familiarise yourself with the drinks dispense industry. Understanding the equipment and services we provide will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Innserve. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Showcase your customer service skills. Since this role is heavily focused on delivering excellent customer experiences, think of examples from your past that highlight your ability to handle customer interactions effectively.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if Innserve is the right fit for you. Consider asking about training opportunities and career progression.
We think you need these skills to ace Smart Dispense Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer service or hospitality. Even if you don't have direct experience with drinks dispense equipment, emphasise your willingness to learn and adapt.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention how your skills align with the company's values and their commitment to excellence.
Highlight Soft Skills: In your application, focus on soft skills such as communication, problem-solving, and teamwork. These are crucial for a Smart Dispense Technician who will be interacting with customers and working as part of a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Innserve Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, even if they are not directly related to drinks dispense.
✨Demonstrate Technical Curiosity
While prior experience in hospitality or drinks dispense is not essential, showing a genuine interest in learning about the technology and equipment used in the industry can set you apart. Ask insightful questions about the Smart Dispense system and its benefits.
✨Highlight Your Independence and Initiative
Since the role involves working independently, be prepared to discuss situations where you've successfully managed tasks on your own. Emphasise your ability to take initiative and solve problems without constant supervision.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your customer service skills and problem-solving abilities. Think of specific instances where you handled difficult situations or provided exceptional service, and be ready to share those stories.
