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- Tasks: Lead and support a team of technicians to deliver top-notch customer service.
- Company: Join Innserve, a forward-thinking company with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday allowance, and personalised benefits.
- Why this job: Make a real impact by driving your team's success and enhancing customer satisfaction.
- Qualifications: Experience in team leadership and a background in field service engineering is essential.
- Other info: Flexible benefits tailored to your needs and excellent career growth opportunities.
The predicted salary is between 38900 - 38900 £ per year.
Are you: Looking for a management role with a difference? Experienced in managing remote teams with a background as a field service engineer, in mechanical, electrical maintenance or similar? Someone who supports their team in driving the business forward? With an ability to collaborate with clients and colleagues to deliver simple solutions and first-rate customer care?
Working at Innserve, you will enjoy:
- Competitive salary (to £38900pa).
- Company Vehicle.
- Hybrid working: Offering flexibility and a great work-life balance.
- Generous holiday allowance: 23 days holiday + bank holidays.
- Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us.
- Each year, you will receive a "Flex Pot," to purchase additional personalised benefits. Whether it is extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs.
Your typical day as a Customer Service Manager in Smart Dispense:
In this fast-paced role, you will be responsible for all technician activity in your area, including direct line management responsibilities for a team of Dispense Service Technicians. You will ensure that all Service Level Agreements and other service delivery KPIs for your team are met at all times. You will guide and support your team of technicians and liaise with planning to coordinate operations smoothly, managing resources effectively and handling customer queries seamlessly. You will monitor SLAs, budgets and KPIs for activity in the area, and handle escalations.
You will already have:
- Experience within team leadership or management.
- Demonstrable skills in managing/coaching guiding a team (field-based engineers/technicians would be ideal).
- Experience understanding and interrogating data allowing for correct decision making.
- Skills in developing a team to improve performance.
- The ability to build effective relationships with multiple stakeholders/customers.
- The ability to interpret technical specifications and ensure that they are adhered to.
- Previous experience of improving team performance including productivity.
Field Service Team Manager - Hybrid Growth & Support employer: Innserve Ltd
Contact Detail:
Innserve Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Team Manager - Hybrid Growth & Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service industry and let them know you're on the lookout for a management role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer care. Think about your past experiences and how they align with what Innserve is looking for. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've guided teams in the past, especially in remote settings. This will demonstrate that you’re the right fit for managing their Dispense Service Technicians.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Service Team Manager - Hybrid Growth & Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and any relevant technical background to show us you’re the right fit for the Field Service Team Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've supported teams in the past and how you’ve driven business success. This is your chance to shine!
Showcase Your Leadership Skills: In your application, emphasise your experience in managing remote teams and how you’ve developed team performance. We want to see how you can guide and support your team while ensuring service delivery meets our high standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Innserve!
How to prepare for a job interview at Innserve Ltd
✨Know Your Team Management Style
Before the interview, think about your management style and how it aligns with the role. Be ready to share specific examples of how you've successfully led remote teams in the past, especially in field service settings.
✨Showcase Your Problem-Solving Skills
Prepare to discuss situations where you’ve had to resolve customer queries or team issues. Highlight your ability to deliver simple solutions under pressure, as this is crucial for the role.
✨Familiarise Yourself with SLAs and KPIs
Brush up on your knowledge of Service Level Agreements and Key Performance Indicators relevant to the field service industry. Be prepared to discuss how you’ve monitored and improved these metrics in previous roles.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Show enthusiasm for the company’s values and culture, and express your eagerness to collaborate with clients and colleagues to drive the business forward.