At a Glance
- Tasks: Enhance customer service performance through engaging training and support for colleagues.
- Company: Join Innserve, a dynamic team focused on customer satisfaction and employee growth.
- Benefits: Enjoy competitive salary, hybrid working, generous holiday allowance, and personalised benefits.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real impact by empowering colleagues and improving customer experiences.
- Qualifications: Experience in customer service training and strong skills in content design and delivery.
The predicted salary is between 30000 - 40000 € per year.
Are you interested in a customer service centre based training specialist role with a difference? This is a Permanent, Full time role working 35 hours per week: Mon to Fri.
Working at Innserve you'll enjoy:
- Competitive salary - negotiable within a range
- Hybrid working: Offering flexibility and a great work-life balance. Typical working pattern will be a minimum 3 days in the office per week.
- Generous holiday allowance: 23 days holiday + bank holidays.
- Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us.
- Flex Pot: Each year, you'll receive a "Flex Pot," to purchase additional personalised benefits. Whether it's extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs.
What does the CSC Training Specialist role involve?
The Training Specialist will play a crucial role in enhancing the performance of circa 150 customer service colleagues, delivering training across our customer service functions within our Customer Support Centre. This is a hands-on, operational role focused on need analysis and delivery; improving colleague proficiency and performance, impacting efficiency and customer experience. Collaborating with key stakeholders you will drive employee engagement, ensuring our colleagues can confidently navigate systems, adhere to best practice and consistently meet service level agreements. Your role is key in contributing to a positive work environment, driving increased customer satisfaction, operational excellence and a capable, motivated workforce.
Key responsibilities include:
- Conducting regular analysis to identify training needs and performance gaps.
- Designing training content which upskills, meets identified needs and enhances query resolution and colleague proficiency.
- Regular delivery of training to customer service colleague groups.
You’ll already have:
- Proven experience in a Customer Service/Call Centre environment - ideally in a training delivery role with equivalent experience of training coordination and training content design.
- Substantial experience of hands-on training delivery - experience conducting group training sessions.
- Demonstrable experience of creating engaging, relevant training course content to address pre-identified gaps.
- Experience of conducting business analysis in order to identify training priorities and inform training content.
- Process and system training, with a background in training employees on technical systems, software platforms and operational workflows.
- Data driven decision-making experience, with skills in systems including Excel, Teams and Powerpoint.
At Innserve, we are One Big Team. Interested in joining us?
Customer Service Centre Training Specialist employer: Innserve Ltd
At Innserve, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment that prioritises employee wellbeing and growth. With competitive salaries, generous holiday allowances, and a unique 'Flex Pot' for personalised benefits, our culture fosters collaboration and engagement, ensuring that every team member feels valued and empowered to excel in their roles. Join us in our Customer Service Centre as a Training Specialist, where you will play a vital role in enhancing colleague performance and customer satisfaction while enjoying the perks of hybrid working and a positive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Training Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Innserve on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to training delivery and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Show off your passion for training! During interviews, share specific examples of how you've improved colleague performance in previous roles. This will demonstrate your hands-on experience and commitment to enhancing customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Centre Training Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Centre Training Specialist role. Highlight your relevant experience in training delivery and customer service, and show us how you can enhance colleague performance.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you've successfully conducted training or improved performance. We want to see how you’ve made a difference!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits into our One Big Team culture, so don’t be afraid to show us who you are and what makes you passionate about training and customer service.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Innserve Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Service Centre Training Specialist. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. Be ready to discuss specific examples from your past roles that demonstrate your training delivery skills and your ability to analyse training needs.
✨Showcase Your Training Skills
Prepare to talk about your hands-on training delivery experience. Think of engaging stories where you successfully designed and delivered training content that improved colleague performance. Highlight any innovative methods you used to keep training sessions interactive and effective.
✨Data is Your Friend
Since data-driven decision-making is crucial for this role, be prepared to discuss how you've used data in your previous positions. Bring examples of how you conducted needs analysis and how that informed your training strategies. If you have experience with tools like Excel, Teams, or PowerPoint, mention how you utilised them to enhance your training delivery.
✨Engage with the Company Culture
Research Innserve's company culture and values. During the interview, express how you can contribute to their positive work environment and employee engagement. Show enthusiasm for their hybrid working model and the benefits they offer, and relate it back to how you can help create a motivated workforce.
