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- Tasks: Plan and organise installations for drinks dispense equipment across the UK.
- Company: Join Innserve, a leading team in the drinks dispense industry.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday allowance, and personalised benefits.
- Other info: Flexible work environment with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that keeps Britain pouring at major events.
- Qualifications: Strong communication skills and experience in administration or customer service.
The predicted salary is between 25235 - 25235 ÂŁ per year.
Are you looking for a hybrid office-based work from home role? Full time hours (35 per week) Monday to Friday. A natural organiser, someone who enjoys working in a collaborative environment? Someone who enjoys working with customers and colleagues, who we place at the core of everything we do? Interested in joining our growing team of drinks dispense industry specialists, to plan the installation of drinks dispense equipment at over 90,000 licensed premises across the UK plus at concerts, festivals and racecourses, stadiums and arenas including the O2 Arena, Lords, Hyde Park and the Isle of Wight Festival?
Ready to be welcomed into our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring? At Innserve, we are One Big Team.
Working at Innserve, you'll enjoy:
- Competitive salary: ÂŁ25,235.31pa
- Hybrid working: Offering flexibility and a great work-life balance. Typical working pattern will be a minimum of 3 days in the office per week.
- Generous holiday allowance: 23 days holiday + bank holidays.
- Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award‑winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra “Celebration Day” off every full calendar year that you work for us.
- Each year, you'll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it's extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It's your benefits, your way! Some benefits may cover you past state pension age and cover your family too!
Your typical day as an Installations Planner:
Our Customer Service Centre Installation Planners are the heart of our planning operation for our field based Installation Technicians. No two days are the same! You'll act as a first point of contact for Innserve's technicians, team managers and customers. Your role in planning and organising their daily activities such as maintenance or installation visits is a key Innserve service. You'll take the lead in speaking to our customers to ensure they are ready for the technician's visit. You will be comfortable working to agreed timescales to ensure work is completed by the expected date.
At Innserve, we are One Big Team, and We Keep Britain Pouring.
You'll already have:
- Confident communication skills, by phone, email, in person and webchat, and an ability to build effective business relationships with stakeholders including field engineers and customers.
- Experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre.
- The flexibility to support colleagues and to work with changing priorities, to achieve the wider team goals.
- Strong attention to detail, be organised, self-motivated and can work independently with the ability to plan and prioritise workloads with a structured approach.
- The desire to be a strong team player who wants to succeed and deliver excellence.
- Licence trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential.
At Innserve, we are One Big team. Interested in joining us?
Customer Service Centre Installation Planner employer: Innserve Ltd
Contact Detail:
Innserve Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Installation Planner
✨Tip Number 1
Get to know the company culture! Before your interview, check out Innserve's social media and website. Understanding their values and how they operate will help you connect with the team during your chat.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and colleagues, try role-playing common scenarios with a friend. This will help you feel more confident when discussing your experience in the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate that you're ready to handle the dynamic nature of the Installation Planner role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team and the role. This shows your genuine interest in joining Innserve and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Customer Service Centre Installation Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Centre Installation Planner role. Highlight your organisational skills and experience in customer service, as these are key to what we’re looking for at Innserve.
Show Off Your Communication Skills: Since you'll be the first point of contact for our technicians and customers, it's important to demonstrate your confident communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Team Spirit: We’re all about teamwork at Innserve! Make sure to mention any experiences where you've worked collaboratively with others. This will help us see how you fit into our One Big Team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Innserve Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Innserve. Understand their mission, values, and the specifics of the drinks dispense industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their 'One Big Team'.
✨Showcase Your Organisational Skills
As a Customer Service Centre Installation Planner, organisation is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise workloads and ensure deadlines are met, as this will resonate well with the role.
✨Demonstrate Your Communication Prowess
Since you'll be the first point of contact for technicians and customers, it's crucial to highlight your confident communication skills. Practice articulating your thoughts clearly and concisely, whether it’s through phone, email, or in person. Consider role-playing common scenarios to boost your confidence.
✨Emphasise Teamwork and Flexibility
Innserve values collaboration and adaptability. Prepare to share instances where you've worked effectively within a team or adapted to changing priorities. Highlighting your ability to support colleagues while achieving team goals will show that you align with their core values.