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- Tasks: Install and maintain drinks dispense equipment while delivering top-notch customer service.
- Company: Join Innserve, a leading team in the drinks dispense industry.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and flexible benefits tailored to you.
- Why this job: Be part of a dynamic team that keeps Britain pouring at events and venues.
- Qualifications: Customer service experience and a full UK driving licence required; training provided.
- Other info: Progression opportunities and a supportive work environment await you!
The predicted salary is between 22000 - 30000 £ per year.
Are you someone who is passionate about customer service and looking for a full-time permanent field service role with a difference? Interested in joining our growing team of drinks dispense industry specialists, who specialise in installing and maintaining drinks dispense equipment at over 90,000 licensed premises across the UK plus at concerts, festivals, racecourses, stadiums and arenas. We deliver customer service excellence. At Innserve, we are One Big Team, and we keep Britain pouring.
Working at Innserve, you’ll enjoy:
- Competitive salary: £26,246.50pa (pay review pending) + a performance-based incentive paid quarterly. A generous London Weighting applies within the M25.
- Full-time permanent, Monday to Friday, daytime hours.
- Company Vehicle
- Generous holiday allowance: 21 days holiday + bank holidays.
- Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Opportunities to boost your earnings: Complete regular overtime at increased hourly rates, with the potential to sign up to the Committed Additional Hours (CAT) scheme at enhanced rates.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us.
- Flex Pot: Each year, you’ll receive a "Flex Pot," to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way!
Your typical day as a Smart Dispense Technician:
No two days will be the same! Our Smart Dispense system is the beating heart in any bar and offers an exceptional range of cutting-edge draught dispense solutions that can be tailored to any needs. As a Smart Dispense Technician, you’ll be visiting a range of bars and restaurants to complete detailed technical and quality health checks and support with outstanding customer service. Our Technicians are the front line of our customer service operations - your day is planned from your home postcode, and you will build effective relationships with our key customers, sanitising, servicing and maintaining drinks dispense equipment. You’ll liaise closely with our planning team and receive full support, training, and guidance as you start your career with us. This is our entry-level position and progression is encouraged.
You’ll already have:
- Customer Service experience
- A Full UK Driving Licence
- Hospitality / Bar / Drinks Dispense experience is useful but NOT essential - we give comprehensive training.
- The ability to work independently, remotely, and be determined to succeed, delivering a great customer experience, with a positive can-do attitude.
Please note you will need to live within a 10-mile radius of the advertised postcode to be considered.
Smart Dispense Technician in Crawley employer: Innserve Ltd
Contact Detail:
Innserve Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Dispense Technician in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Innserve. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of One Big Team.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about delivering customer service excellence, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your problem-solving skills! As a Smart Dispense Technician, you'll face various challenges. Prepare to discuss how you've tackled issues in the past, especially in a hospitality or service setting. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. We can’t wait to see your application!
We think you need these skills to ace Smart Dispense Technician in Crawley
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you’ve gone above and beyond for customers in the past, so share some examples that highlight your dedication!
Tailor Your Application: Make sure to customise your application to fit the Smart Dispense Technician role. Highlight any relevant experience, even if it’s not directly in drinks dispense. We love seeing how your unique background can bring something special to our team!
Keep It Clear and Concise: We appreciate a straightforward application! Keep your language clear and to the point. Avoid jargon unless it’s relevant, and make sure your key skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Innserve Ltd
✨Know Your Customer Service Stuff
Since this role is all about delivering excellent customer service, brush up on your customer service experiences. Think of specific examples where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction in the drinks dispense industry.
✨Familiarise Yourself with the Equipment
Even if you don’t have direct experience with drinks dispense equipment, it’s a good idea to do some research. Understand the basics of how these systems work and be ready to discuss why you’re interested in learning more. Showing enthusiasm for the technical side can really set you apart.
✨Demonstrate Your Problem-Solving Skills
As a Smart Dispense Technician, you'll face various challenges on the job. Prepare to share examples of how you've tackled problems in the past, especially in customer-facing roles. Highlighting your ability to think on your feet will resonate well with the interviewers.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company culture, training opportunities, or what a typical day looks like. This shows that you’re genuinely interested in the role and helps you determine if it’s the right fit for you.
