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- Tasks: Lead a remote team of technicians, ensuring top-notch service and smooth operations.
- Company: Join Innserve, a dynamic company focused on teamwork and innovation.
- Benefits: Enjoy a competitive salary, hybrid work, generous holidays, and personalised benefits.
- Why this job: Make a real impact by supporting your team and enhancing customer care.
- Qualifications: Experience in team leadership and a background in field service engineering preferred.
- Other info: Flexible working environment with excellent career growth opportunities.
The predicted salary is between 38900 - 39800 £ per year.
Are you:
- Looking for a management role with a difference?
- Experienced in managing remote teams with a background as a field service engineer, in mechanical, electrical maintenance or similar?
- Someone who supports their team in driving the business forward?
- With an ability to collaborate with clients and colleagues to deliver simple solutions and first-rate customer care?
Working at Innserve, you will enjoy:
- Competitive salary (to £39,800 pa).
- Company Vehicle.
- Hybrid working: Offering flexibility and a great work-life balance.
- Generous holiday allowance: 23 days holiday + bank holidays.
- Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services - including an extra "Celebration Day" off every full calendar year that you work for us.
- Each year, you will receive a "Flex Pot," to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way! Some benefits may cover you past state pension age and cover your family too!
Your typical day as a Customer Service Manager in Smart Dispense:
In this fast-paced role, you will be responsible for all technician activity in your area, including direct line management responsibilities for a team of Dispense Service Technicians. You will ensure that all Service Level Agreements and other service delivery KPIs for your team are met at all times. You will guide and support your team of technicians and liaise with planning to coordinate operations smoothly, managing resources effectively and handling customer queries seamlessly. You will monitor SLAs, budgets and KPIs for activity in the area, and handle escalations.
You will already have:
- Experience within team leadership or management.
- Demonstrable skills in managing/coaching guiding a team (field-based engineers/technicians would be ideal).
- Experience understanding and interrogating data allowing for correct decision making.
- Skills in developing a team to improve performance.
- The ability to build effective relationships with multiple stakeholders/customers.
- The ability to interpret technical specifications and ensure that they are adhered to.
- Previous experience of improving team performance including productivity & enhancing a team culture.
- Hospitality or brewery and associated industry experience is preferred although full training and support is given.
At Innserve, we are One Big Team. Interested in joining us?
Field Service Team Manager - Hybrid Growth & Support in Chester employer: Innserve Ltd
Contact Detail:
Innserve Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Team Manager - Hybrid Growth & Support in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a management role, especially in field service. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer care. Think about your past experiences and how they align with what Innserve is looking for. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've guided teams to success. Highlight your ability to improve performance and build relationships, as these are crucial for the Field Service Team Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Innserve family. Let's get you that dream job!
We think you need these skills to ace Field Service Team Manager - Hybrid Growth & Support in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your management experience and any relevant technical background to show us you're the right fit for the Field Service Team Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role at Innserve. Share specific examples of how you've supported teams in the past and how you can drive our business forward. We love a good story!
Showcase Your Leadership Skills: In your application, emphasise your experience in managing remote teams and how you've improved team performance. We want to see how you can guide and support our technicians to meet those all-important SLAs and KPIs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Innserve Ltd
✨Know Your Team Management Skills
Make sure to highlight your experience in managing remote teams. Prepare specific examples of how you've successfully guided and supported your team in the past, especially in a field service context.
✨Showcase Your Data Savvy
Since understanding and interrogating data is crucial for this role, be ready to discuss how you've used data to make informed decisions. Bring examples of KPIs or SLAs you've monitored and how they impacted your team's performance.
✨Demonstrate Customer Care Excellence
Prepare to talk about your approach to delivering first-rate customer care. Think of instances where you’ve resolved customer queries effectively or improved client relationships, as this will resonate well with the company's values.
✨Emphasise Collaboration Skills
This role requires collaboration with various stakeholders. Be ready to share experiences where you’ve worked closely with clients and colleagues to deliver simple solutions. Highlight your ability to build effective relationships and how that has benefited your previous teams.