At a Glance
- Tasks: Install and maintain drinks dispense equipment while delivering top-notch customer service.
- Company: Join Innserve, a leading team in the drinks dispense industry.
- Benefits: Competitive salary, company vehicle, generous holiday allowance, and flexible benefits.
- Other info: Comprehensive training provided with opportunities for career progression.
- Why this job: Be part of a dynamic team that keeps Britain pouring at exciting venues.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Are you someone who is passionate about customer service and looking for a full-time permanent field service role with a difference? Interested in joining our growing team of drinks dispense industry specialists, who specialise in installing and maintaining drinks dispense equipment at over 90,000 licensed premises across the UK plus at concerts, festivals, racecourses, stadiums and arenas? We deliver customer service excellence. At Innserve, we are One Big Team, and we keep Britain pouring.
What we offer:
- Competitive salary: £ pa. A generous London Weighting applies within the M25.
- Company Vehicle
- Generous holiday allowance: 21 days holiday + bank holidays.
- Opportunities to boost your earnings: Complete regular overtime at increased hourly rates, with the potential to sign up to the Committed Additional Hours (CAT) scheme at enhanced rates.
- Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us.
- Each year you will receive a “Flex Pot,” to purchase additional personalised benefits such as extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance – you can choose what fits your needs. Some benefits may cover you past state pension age and cover your family too!
Typical day:
As a Smart Dispense Technician, you will visit a range of bars and restaurants to complete detailed technical and quality health checks and provide outstanding customer service. You will be the front line of our customer service operations – your day is planned from your home postcode – and you will build effective relationships with our key customers, sanitise, service and maintain drinks dispense equipment. You will liaise closely with our planning team and receive full support, training and guidance as you start your career with us. This is an entry-level position and progression is encouraged.
What you already have:
- Customer Service experience
- A Full UK Driving Licence
- Hospitality/Bar/Drinks Dispense experience is useful but NOT essential – we give comprehensive training.
- The ability to work independently, remotely, and be determined to succeed, delivering a great customer experience, with a positive can-do attitude.
Please note you will need to live within a 10-mile radius of the advertised postcode to be considered. This is due to the location of the customers this role supports.
At Innserve, we are One Big Team. Interested in joining us?
Smart Dispense Technician in Altrincham employer: Innserve Ltd
Innserve Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. As a Smart Dispense Technician in Greater London, you'll benefit from competitive pay, extensive training, and the opportunity to build meaningful relationships while working independently in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Smart Dispense Technician in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Innserve Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Innserve Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Smart Dispense Technician in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Innserve Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Innserve Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Innserve Ltd!
How to prepare for a job interview at Innserve Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
