Procurement Coordinator

Location: Luton

Hours: 35 hours per week, Monday to Friday

At Innovus we are committed to delivering market leading solutions and professional services and as a Procurement Coordinator, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

Main Purpose of Job

• Provide a high standard level of service regarding any external supplier queries and internal property manager queries, providing appropriate responses and support.
• Act as main point of contact for all Procurement and Supply Chain inboxes.
• Act as main point of contact for all accreditation queries.

Main Responsibilities

• Act as the first point of engagement for the Supplier Accreditation inbox and Supplier Performance inbox (queries), triaging all enquiries to the appropriate teams and responding to queries in a timely manner.
• Monitor and help out with the other Procurement mailboxes when the need arises (including New Supplier request process).
• Maintain the incoming mailbox to ensure all requests are responded to and tracking and monitoring that subsequent actions are completed.
• Liaise with suppliers over the phone or email as part of the accreditation process.
• Set up suppliers onto P2P and any other internal systems.
• Amend supplier records on all internal systems.
• Extract key data spend reports for Category Buyers from various systems.
• Source existing contractors and non-approved contractors for Ops from the external accreditation partner, including, but not limited to, validation of their accreditation.
• Create and send response letters on behalf of the Procurement Department.
• Task manage escalated requests using appropriate communication methods.
• Take meeting minutes when required.
• Attend weekly team meetings.
• Support monthly reporting for MI pack.

Skills and Experience

• Demonstrable experience of delivering an exceptional service to internal stakeholders and external suppliers.
• Confident, articulate communicator – both orally and in writing; able to build relationships with all types of internal customers, key stakeholders and suppliers with a resolution focused mentality, creative in your approach.
• Able to work with autonomy and as part of a wider team.
• Competent in data management, data manipulation and record keeping (digitally).
• Demonstrable ability dealing with problems and challenges effectively.
• Ability to prioritise and manage time effectively.
• Efficient in all MS Office applications specifically, Excel (intermediate) and Outlook.
• Social-media awareness and up to date with new technology.

Desirable:

• Understanding of PowerBI and SharePoint.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements. Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits. We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Ready to apply:

Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests. Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check. If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team. Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.