At a Glance
- Tasks: Be the first point of contact for customers, handling property-related queries with empathy.
- Company: Join Innovus, a leading provider in the UK property sector with a supportive culture.
- Benefits: Enjoy flexible hours, comprehensive training, and opportunities for career progression.
- Other info: Diverse and inclusive workplace with a focus on personal and professional growth.
- Why this job: Make a real difference by helping customers navigate their property transfers.
- Qualifications: Great communication skills and a willingness to learn are essential.
The predicted salary is between 22000 - 26000 € per year.
Location: Torquay
Hours: 35 hours per week, Monday to Friday
At Innovus, we are committed to delivering market leading solutions and professional services. As a Property Transfer Customer Support Advisor, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.
Main Purpose of the role
This role is to be the first point of contact for our customers using great communication in a helpful and empathic manner in line with our organisational values and behaviours.
Main Responsibilities
- Handle inbound customer contact in line with department service targets and taking a first contact resolution approach where necessary.
- To communicate professionally with customers, solicitors, and colleagues over the telephone and via email.
- To gather all necessary information from the caller to ascertain the nature of the enquiry and carry out required Data Privacy checks.
- To action certain tasks where information is available, and suitable training has been provided.
- Deal with an array of property related queries, liaising with a variety of teams within the wider business.
- Complete tasks in order of priority to meet the needs and requirements of our customers.
- Use Microsoft Office, particularly Word, Outlook and Excel, and use bespoke database systems to update records.
- Work effectively as part of a team.
- Have a clear understanding of and work towards achieving the department’s KPIs.
- With training, learn to assist the department in other aspects of the Property Transfer service.
Working at Innovus
At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements. Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.
What We Offer
- Comprehensive new colleague support
- Online learning platform
- Leadership & management development programmes
- Bespoke training courses
- Promoting from within
- Continuous professional development
- Wellbeing support & a healthy work life balance
- Recognition scheme
- Social events
- Bonus & pension scheme
- Career progression opportunities
Diversity and Inclusion
At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Customer Support Advisor in Torquay employer: Innovus Group
At Innovus, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in the heart of Torquay. Our commitment to employee growth is reflected in our comprehensive training programmes, leadership development opportunities, and a culture that celebrates contributions, ensuring that every team member can thrive both personally and professionally. With a focus on work-life balance and a range of wellbeing initiatives, Innovus stands out as a rewarding place to build a meaningful career in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Torquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Innovus and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer support scenarios with a friend or family member. This will help you feel more confident when handling real-life queries during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and empathetically, just like you would with customers. This is key for a Customer Support Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Support Advisor in Torquay
Some tips for your application 🫡
Show Your Communication Skills:As a Customer Support Advisor, your communication skills are key! Make sure to highlight any experience you have in handling customer queries, whether it's over the phone or via email. We want to see how you can connect with customers in a helpful and empathic way.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the initiative to align their background with our values and the role.
Be Professional and Personable:Remember, you're applying for a role where you'll be the first point of contact for our customers. Use a friendly yet professional tone in your written application. Show us that you can balance professionalism with a personable approach!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Innovus Group
✨Know the Company Inside Out
Before your interview, take some time to research Innovus and its values. Understand their commitment to customer service in the property sector and be ready to discuss how you can contribute to their mission. This shows genuine interest and helps you align your answers with their goals.
✨Practice Empathy in Your Responses
As a Customer Support Advisor, empathy is key. Prepare examples from your past experiences where you handled customer queries with understanding and care. This will demonstrate your ability to connect with customers and resolve issues effectively.
✨Familiarise Yourself with Microsoft Office
Since the role involves using Microsoft Word, Outlook, and Excel, brush up on your skills with these tools. Be ready to discuss how you've used them in previous roles or how you plan to use them to manage customer information efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to prioritise tasks. Think of scenarios where you had to deal with multiple customer inquiries or tight deadlines, and be prepared to explain your thought process and actions taken.
