At a Glance
- Tasks: Lead operational excellence initiatives to enhance performance and customer satisfaction.
- Company: Knight Square Insurance, a trusted broker in the insurance industry.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and client satisfaction.
- Why this job: Make a real impact by optimising processes and driving innovation in insurance services.
- Qualifications: A-Level education or equivalent; CII qualification is a plus.
The predicted salary is between 50000 - 60000 £ per year.
Hours: Monday to Friday - 35 hours per week
Knight Square Insurance is a highly respected, trusted broker specialising in providing comprehensive insurance cover for property management companies, resident management companies (RMCs) and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords and tenants.
Job purpose
To act as an Operational Excellence Lead in the best interests of the company. This role will primarily be responsible for driving measurable improvements in operational performance, customer outcomes, and efficiency by leading process optimisation, system enhancements, and operational delivery of governance frameworks across the broking function.
Main Responsibilities
- Process Optimisation
- Map and redesign key journeys (renewals, service, cancellations)
- Identify and remove duplication and points of failure
- Monitor service delivery processes and identify areas for improvement or innovation
- Standardise best practice across teams
- Performance and Insight
- Embed and support delivery of operational KPIs
- Use performance data and service metrics to make informed decisions and drive improvement
- Systems and Change
- Identify system gaps and inefficiencies
- Own and deliver enhancements / fixes
- Work with operations, compliance, Finance and external customers to drive improved processes
- Project Delivery
- Lead operational and regulatory projects end-to-end
- Manage timelines, stakeholder expectations, and project outcomes
- Governance and Product Oversight
- Working with Compliance Manager to ensure delivery of industry regulations, company policies, and contractual obligations
- Monitor quality measures and customer satisfaction
- Innovation and Continuous Improvement
- Work to deliver continual improvement in processes across the business and with group companies
- Stay updated on industry trends and best practices to enhance client services
- Drive initiatives to improve efficiency, client satisfaction, and overall service quality
Skills and Experience
- Qualifications
- Holding/working towards one of the Chartered Insurance Institute qualification: CIP CII/Dip CII desirable
- Educated to A-Level standard or equivalent
- Technical Knowledge
- Good knowledge of general insurance Real Estate products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity
- Experience
- Experience in managing a team to deliver quality client services
Operational Excellence Lead employer: Innovus Group
Knight Square Insurance is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on operational excellence, employees are encouraged to innovate and improve processes, while enjoying a supportive environment that values work-life balance and offers comprehensive benefits. Located in a vibrant area, the company provides unique opportunities for professional growth and engagement within the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Excellence Lead
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in operational roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching Knight Square Insurance thoroughly. Understand their products and services, and think about how your skills in process optimisation and performance improvement can add value to their team.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven operational excellence in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Operational Excellence Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operational Excellence Lead role. Highlight your experience in process optimisation and project delivery, as these are key aspects of the job. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about operational excellence and how you can drive improvements at Knight Square Insurance. Keep it engaging and relevant to the role.
Showcase Relevant Experience:When detailing your work history, focus on experiences that demonstrate your ability to lead projects and improve processes. We love seeing concrete examples of how you've made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Innovus Group
✨Know Your Stuff
Make sure you brush up on your knowledge of general insurance, especially Real Estate products. Familiarise yourself with the key responsibilities of the Operational Excellence Lead role and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Process Optimisation Skills
Prepare examples of how you've successfully mapped and redesigned processes in previous roles. Be specific about the improvements you made and the impact they had on operational performance and customer outcomes.
✨Data-Driven Decision Making
Be ready to talk about how you've used performance data and service metrics to drive improvements. Highlight any KPIs you've worked with and how you’ve leveraged insights to enhance service delivery.
✨Emphasise Team Leadership
Since this role involves managing a team, think of instances where you've led projects or initiatives. Discuss how you managed timelines, stakeholder expectations, and ensured quality client services, showcasing your leadership style.
