Senior RCA Coordinator in New Milton

Location: New Milton

Hours: 35 hours per week

At Innovus we are committed to delivering market leading solutions and professional services. As a Senior RCA Coordinator, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

Main Purpose of the Job

We’re looking for a dynamic and detail‑oriented Senior RCA Coordinator to join our high‑performing process team. If you’re someone who thrives in a fast‑paced environment, loves solving problems, and is always looking for smarter, more efficient ways to work — this role is for you. You’ll play a key role in keeping our operations running smoothly by overseeing our RCA administration processes. You’ll be the go‑to person for all things RCAs, helping to drive performance, meet SLAs, and deliver an exceptional experience to our clients.

Position in Organisation

This role reports to the Systems Analyst with direction from the RCA Manager. This role is based in New Milton, with a minimum of 3 days a week in the office.

Main Responsibilities

• Oversee the RCA administration process – Ensure that all required tasks are completed within the agreed SLAs.
• Be the Point of Contact – Deal with any escalated queries and enquiries related to team members’ availability, reschedule appointments, and keep everyone informed.
• Address queries relating to client purchase orders and billing information.
• Training – Assist with training new and existing team members to ensure they are adequately skilled for their roles.
• Support Operational Flow – Ensure all documentation is accurate and up to date, to proceed with the completion of a job and proceed with billing.
• Drive Performance – Track SLAs and KPIs, flag bottlenecks, and work closely with surveyors and managers to keep the job pipeline moving.

Experience

• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and CRM software (e.g., Excel, Outlook, Creatio).
• Ability to multitask and adapt in a fast‑paced environment.
• Attention to detail and a proactive approach to problem‑solving.

Working at Innovus

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work‑life balance, offering flexibility where possible depending on role requirements. Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

Diversity and Inclusion

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.