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- Tasks: Lead operational excellence initiatives to enhance performance and customer satisfaction.
- Company: Knight Square Insurance, a trusted broker in the insurance industry.
- Benefits: Competitive salary, hybrid working, free parking, and a range of benefits.
- Other info: Join a diverse team committed to inclusivity and professional growth.
- Why this job: Drive meaningful change and innovation in a dynamic insurance environment.
- Qualifications: A-Level education or equivalent; insurance qualifications preferred.
The predicted salary is between 50000 - 60000 £ per year.
Hours: Monday to Friday - 35 hours per week
Knight Square Insurance is a highly respected, trusted broker specialising in providing comprehensive insurance cover for property management companies, resident management companies (RMCs) and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords and tenants.
Job purpose
To act as an Operational Excellence Lead in the best interests of the company. This role will primarily be responsible for driving measurable improvements in operational performance, customer outcomes, and efficiency by leading process optimisation, system enhancements, and operational delivery of governance frameworks across the broking function.
Main Responsibilities
- Process Optimisation
- Map and redesign key journeys (renewals, service, cancellations)
- Identify and remove duplication and points of failure
- Monitor service delivery processes and identify areas for improvement or innovation
- Standardise best practice across teams
- Performance and Insight
- Embed and support delivery of operational KPIs
- Use performance data and service metrics to make informed decisions and drive improvement
- Systems and Change
- Identify system gaps and inefficiencies
- Own and deliver enhancements / fixes
- Work with operations, compliance, Finance and external customers to drive improved processes
- Project Delivery
- Lead operational and regulatory projects end-to-end
- Manage timelines, stakeholder expectations, and project outcomes
- Governance and Product Oversight
- Working with Compliance Manager to ensure delivery of industry regulations, company policies, and contractual obligations
- Monitor quality measures and customer satisfaction
- Innovation and Continuous Improvement
- Work to deliver continual improvement in processes across the business and with group companies
- Stay updated on industry trends and best practices to enhance client services
- Drive initiatives to improve efficiency, client satisfaction, and overall service quality
Skills and Experience
- Qualifications
- Holding/working towards one of the Chartered Insurance Institute qualification: CIP CII/Dip CII desirable
- Educated to A-Level standard or equivalent
- Technical Knowledge
- Good knowledge of general insurance Real Estate products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity
- Experience
- Experience in managing a team to deliver quality client services, account management or service operations
- Track record of leading change in client service teams or multi-disciplinary operational teams
- Experience engaging with senior stakeholders, boards, and external partners
- Skills / Other
- Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively
- Ability to identify potential risks/issues and seek advice/consultation when required
- Ability to adapt to changing demands and priorities
Eligibility Requirements
Eligible to work in the UK
Diversity and Inclusion
At Knight Square Insurance, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
What We Offer
- Competitive salary
- Hybrid working following probation sign off
- Free parking
- Range of benefits
Operational Excellence Lead in New Milton employer: Innovus Group
Contact Detail:
Innovus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Lead in New Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Knight Square Insurance thoroughly. Understand their products and values, and think about how your experience in operational excellence can drive improvements in their processes.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in process optimisation and performance insight can benefit the company. Keep it concise and focus on measurable outcomes you've achieved in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Knight Square team.
We think you need these skills to ace Operational Excellence Lead in New Milton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Operational Excellence Lead role. We want to see how you can drive improvements in operational performance and customer outcomes!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead change and optimise processes. Use metrics where possible to show the impact of your work – numbers speak volumes!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the insurance industry – we want to understand your message without getting lost in technical terms.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Innovus Group
✨Know Your Stuff
Make sure you have a solid understanding of the insurance industry, especially in areas like property management and the specific products Knight Square Insurance offers. Brush up on your knowledge of Directors and Officers Insurance, Buildings and Estates, and any relevant legal principles.
✨Showcase Your Process Optimisation Skills
Be prepared to discuss your experience with process optimisation. Think of specific examples where you've mapped out key journeys or identified inefficiencies. Highlight how your actions led to measurable improvements in operational performance or customer satisfaction.
✨Engage with Data
Since the role involves using performance data to drive decisions, come ready to talk about how you've used KPIs and service metrics in past roles. Share examples of how data-driven insights have led to successful project outcomes or operational enhancements.
✨Demonstrate Leadership and Collaboration
This position requires working with various teams and stakeholders. Prepare to share instances where you've led projects or collaborated across departments. Emphasise your interpersonal skills and ability to manage stakeholder expectations effectively.