At a Glance
- Tasks: Onboard new properties and manage billing processes with precision.
- Company: Join Innovus, a leader in property sector solutions.
- Benefits: Enjoy competitive salary, flexible hours, and growth opportunities.
- Other info: Diverse and inclusive workplace with ongoing personal development.
- Why this job: Make a real impact in a fast-paced, collaborative environment.
- Qualifications: Strong customer focus, attention to detail, and MS Office skills.
The predicted salary is between 30000 - 42000 £ per year.
Location: New Milton
Hours: 35 hours per week, Monday to Friday
At Innovus, we are committed to delivering market leading solutions and professional services. As a Client Integration & Billing Administrator, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.
Main Purpose of Job
- Onboarding and integrating new properties into our Property Management system ensuring all financial information is complete and accurate.
- Ensuring accurate and timely administration of service charge demands in accordance with internal, regulatory, and legislative requirements.
- Using your strong communication skills when liaising with both internal and external customers, ensuring that any actions are completed efficiently.
- Working collaboratively in a high volume and fast paced environment.
Position in Organisation
This role reports to the Client Integration & Billing Team Leader. There are no direct reports.
About You
- You have a strong customer focus with a high attention to detail.
- As a natural problem solver, you enjoy solving queries and can effectively multi-task.
- With your positive, 'can-do' attitude, you can work as a team but also use your initiative to work independently.
- You have great numeracy and MS Office skills.
Main Responsibilities
- New property and fund set up.
- Validation and loading of initial property cost estimates.
- Set-up and uploading of tenant matrices.
- Processing first completion funds and information.
- Ensure all customers receive a welcome letter.
- Ensure financial handover is complete and accurate.
- Processing of periodic service charge demands.
- Running year-end routines for service charge surplus/deficits and producing corresponding charges.
- Ensuring accurate and timely delivery of all material to clients through our print delivery solution.
- Timely resolution of queries in accordance with SLA’s.
- Set an example for others by championing the Company values, Customer Charter principles and the Code of Business Conduct.
- Any other ad-hoc duties as required within the Real Estate Finance function.
Working at Innovus
At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements. Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.
What We Offer
At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits. We’re committed to creating a supportive, inclusive workplace where everyone can succeed.
Diversity and Inclusion
At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team; we are happy to support you.
Ready to apply
Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests. Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check. If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team. Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.
Client Integration and Billing Administrator in New Milton employer: Innovus Group
At Innovus, we pride ourselves on being a market leader in the property sector, offering a dynamic work environment in New Milton where your contributions are valued and recognised. Our commitment to employee growth is evident through our supportive culture, competitive benefits, and emphasis on work-life balance, ensuring that you can thrive both personally and professionally. Join us to be part of a diverse and inclusive team that champions innovation and integrity, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Integration and Billing Administrator in New Milton
✨Tip Number 1
Get to know the company inside out! Research Innovus and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with both internal and external customers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you've tackled challenges effectively. This will demonstrate your capability to handle the fast-paced environment at Innovus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for any updates or invitations for assessments – we’re excited to hear from you!
We think you need these skills to ace Client Integration and Billing Administrator in New Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Integration and Billing Administrator role. Highlight your customer focus, attention to detail, and any relevant experience in property management or finance. We want to see how you fit into our vision!
Show Off Your Skills:Don’t forget to showcase your strong communication skills and problem-solving abilities in your application. Use examples that demonstrate how you've effectively multi-tasked or resolved queries in a fast-paced environment. We love seeing those 'can-do' attitudes!
Be Clear and Concise:When answering the short questions during the application process, keep your responses clear and concise. We appreciate straightforward answers that get to the point, so make sure you communicate your thoughts effectively.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the ‘Apply’ button and follow the prompts!
How to prepare for a job interview at Innovus Group
✨Know Your Numbers
As a Client Integration and Billing Administrator, you'll be dealing with financial information regularly. Brush up on your numeracy skills and be prepared to discuss how you ensure accuracy in financial data. Maybe even bring examples of how you've handled similar tasks in the past!
✨Show Off Your Communication Skills
Strong communication is key in this role. Think about times when you've effectively liaised with customers or team members to resolve issues. Be ready to share specific examples that highlight your ability to communicate clearly and efficiently.
✨Demonstrate Problem-Solving Prowess
Innovus values natural problem solvers. Prepare to discuss challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your initiative.
✨Embrace the Company Values
Familiarise yourself with Innovus's core values: Trust, Respect, Integrity, Innovation, and Delivery. Think about how these values resonate with you and be ready to discuss how you embody them in your work. This will show that you're not just a fit for the role, but also for the company culture.
