Insurance Administrator

Location: New Milton

Hours: 35 hours per week, Monday to Friday

The Role

As an Insurance Administrator, you will be a key part of the Knight Square Insurance team, supporting the administration of new business, mid‑term adjustments, and renewals for our insurance customers. This role is well suited to someone at an early stage of their career who is highly organised, confident using Excel, and keen to build a long‑term career within the insurance industry. You don’t need prior insurance experience — we’ll provide full training — but you must be comfortable working with data, spreadsheets, and structured processes. You will mainly focus on administration tasks, working closely with the wider team to ensure high standards of customer service, accuracy, and regulatory compliance.

• Providing customer‑centric insurance support for our clients’ consumers.
• Ensuring all enquiries are handled in a professional and timely manner.
• Ensuring all work is completed in line with FCA requirements.

This role reports into the Insurance Manager.

Main Responsibilities

• Liaising with clients, brokers, and insurers in the day‑to‑day administration of insurance policies.
• Preparing and issuing new business and renewal quotations.
• Using Excel on a regular basis to manage data, track policies, support reporting, and ensure accuracy.
• Maintaining and updating internal systems and records with a high level of attention to detail.
• Ensuring stakeholders are regularly updated in a timely and professional manner.
• Responding to client queries via email, telephone, and post.
• Supporting the wider team in achieving Knight Square Insurance’s strategic and operational goals.

Skills and Experience

Essential:

• Strong working knowledge of Microsoft Excel, including confidence with formulas, data entry, and structured spreadsheets.
• Good general IT skills, including Microsoft Word.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.

Desirable (but not essential):

• Previous customer service or office‑based experience.
• Awareness of FCA obligations within insurance (training will be provided).

Personal Attributes:

• Eager to learn and develop a career in insurance.
• Self‑motivated, organised, and able to manage multiple tasks.
• Comfortable working to deadlines and under pressure.
• Reliable, proactive, and keen to take ownership of their work.

Who we are

Knight Square Insurance is a highly respected, trusted broker specialising in providing comprehensive insurance cover for property management companies, resident management companies (RMCs) and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords and tenants.

What We Offer

At Knight Square Insurance we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary, great range of benefits, hybrid working following probation sign off, free parking and much more! We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion

At Knight Square Insurance, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Ready to apply

Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests. Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check, as well as a bankruptcy and financial background screening.

Contact

If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first‑stage interview with the hiring manager and a member of our team. Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Knight Square Insurance.