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- Tasks: Lead operational excellence initiatives to enhance performance and customer satisfaction.
- Company: Knight Square Insurance, a trusted broker in the insurance industry.
- Benefits: Competitive salary, hybrid working, free parking, and a range of benefits.
- Other info: Join a diverse team committed to inclusivity and professional growth.
- Why this job: Drive meaningful change and innovation in a dynamic insurance environment.
- Qualifications: A-Level education or equivalent; experience in client services and team management.
The predicted salary is between 50000 - 60000 £ per year.
Hours: Monday to Friday - 35 hours per week
Knight Square Insurance is a highly respected, trusted broker specialising in providing comprehensive insurance cover for property management companies, resident management companies (RMCs) and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords and tenants.
Job purpose
To act as an Operational Excellence Lead in the best interests of the company. This role will primarily be responsible for driving measurable improvements in operational performance, customer outcomes, and efficiency by leading process optimisation, system enhancements, and operational delivery of governance frameworks across the broking function.
Main Responsibilities
- Process Optimisation
- Map and redesign key journeys (renewals, service, cancellations)
- Identify and remove duplication and points of failure
- Monitor service delivery processes and identify areas for improvement or innovation
- Standardise best practice across teams
- Performance and Insight
- Embed and support delivery of operational KPIs
- Use performance data and service metrics to make informed decisions and drive improvement
- Systems and Change
- Identify system gaps and inefficiencies
- Own and deliver enhancements / fixes
- Work with operations, compliance, Finance and external customers to drive improved processes
- Project Delivery
- Lead operational and regulatory projects end-to-end
- Manage timelines, stakeholder expectations, and project outcomes
- Governance and Product Oversight
- Working with Compliance Manager to ensure delivery of industry regulations, company policies, and contractual obligations
- Monitor quality measures and customer satisfaction
- Innovation and Continuous Improvement
- Work to deliver continual improvement in processes across the business and with group companies
- Stay updated on industry trends and best practices to enhance client services
- Drive initiatives to improve efficiency, client satisfaction, and overall service quality
Skills and Experience
- Qualifications
- Holding/working towards one of the Chartered Insurance Institute qualification: CIP CII/Dip CII desirable
- Educated to A-Level standard or equivalent
- Technical Knowledge
- Good knowledge of general insurance Real Estate products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity
- Experience
- Experience in managing a team to deliver quality client services, account management or service operations
- Track record of leading change in client service teams or multi-disciplinary operational teams
- Experience engaging with senior stakeholders, boards, and external partners
- Skills / Other
- Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively
- Ability to identify potential risks/issues and seek advice/consultation when required
- Ability to adapt to changing demands and priorities
Eligibility Requirements
Eligible to work in the UK
Diversity and Inclusion
At Knight Square Insurance, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
What We Offer
Competitive salary Hybrid working following probation sign off Free parking Range of benefits
Operational Excellence Lead in Hampshire employer: Innovus Group
Contact Detail:
Innovus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Lead in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Knight Square Insurance. A friendly chat can open doors and give you insights that might just help you land that Operational Excellence Lead role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on process optimisation and operational performance metrics. Show us how you can drive improvements and make a real impact in the role.
✨Tip Number 3
Don’t forget to showcase your leadership skills! We want to see how you've managed teams and led change in previous roles. Share specific examples that highlight your ability to engage with stakeholders and deliver results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Knight Square Insurance family.
We think you need these skills to ace Operational Excellence Lead in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Excellence Lead role. Highlight your experience in process optimisation and project delivery, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational excellence and how you can drive improvements at Knight Square Insurance. Keep it engaging and relevant to the role.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead change and improve processes. Use metrics where possible to show the impact of your work – we love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Innovus Group
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of general insurance and real estate products. Understanding the legal principles and practices related to risk will give you a solid foundation to discuss how you can drive operational excellence in the role.
✨Showcase Your Process Optimisation Skills
Be ready to talk about your experience with process optimisation. Think of specific examples where you've mapped out key journeys or identified inefficiencies. This will demonstrate your ability to lead improvements in operational performance.
✨Engage with Stakeholders
Prepare to discuss how you've engaged with senior stakeholders in the past. Highlight your interpersonal skills and how you've managed expectations during projects. This is crucial for the Operational Excellence Lead role, so have some anecdotes ready!
✨Stay Current with Industry Trends
Research the latest trends and best practices in the insurance industry. Being able to discuss how these trends can enhance client services will show that you're proactive and committed to continuous improvement, which is key for this position.