At a Glance
- Tasks: Be the friendly voice helping customers with property transfers and queries.
- Company: Join Innovus, a leader in the UK property sector with a supportive team.
- Benefits: Enjoy a stable 35-hour week, Monday to Friday, with great work-life balance.
- Other info: Opportunity to grow within a market-leading company.
- Why this job: Make a real difference by providing excellent customer service in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 € per year.
Location: Torquay
Hours: 35 hours per week, Monday to Friday
At Innovus, we are committed to delivering market leading solutions and professional services. As a Property Transfer Customer Support Advisor, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.
Main Purpose of the role: This role is to be the first point of contact for our customers using great communication in a helpful and empathic manner in line with our organisational values and behaviours.
Position in Organisation: The role reports directly to a Team Leader.
Customer Support Advisor employer: Innovus Group
At Innovus, we pride ourselves on fostering a supportive and dynamic work environment in Torquay, where our employees are empowered to grow and excel in their careers. As a Customer Support Advisor, you will benefit from comprehensive training, ongoing professional development opportunities, and a collaborative culture that values innovation and teamwork. Join us to be part of a company that is not only committed to excellence in the property sector but also dedicated to the well-being and success of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Make sure you research Innovus and their values before your interview. Knowing what they stand for will help you align your answers with their mission, showing that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll need to be clear and empathetic. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the Innovus team.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to show your enthusiasm for the role.
Tailor Your Application:Make sure to customise your application for the Customer Support Advisor position. Highlight your relevant experience and skills that align with our values and the job description. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your key points stand out so we can quickly see why you’d be a great fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Innovus Group
✨Know the Company Inside Out
Before your interview, take some time to research Innovus and their role in the property sector. Understand their values and services so you can align your answers with what they stand for. This shows genuine interest and helps you connect better during the conversation.
✨Showcase Your Communication Skills
As a Customer Support Advisor, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or handled difficult situations. Practising these scenarios will help you articulate your thoughts clearly and confidently during the interview.
✨Emphasise Empathy and Helpfulness
Innovus values a helpful and empathic approach. Think of times when you went above and beyond for a customer. Be ready to share these stories, as they demonstrate your ability to connect with customers and provide exceptional service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
