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- Tasks: Onboard new properties and manage billing processes with precision and care.
- Company: Join Innovus, a leader in property sector solutions with a supportive culture.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for personal growth.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in the property industry while developing your skills.
- Qualifications: Strong customer focus, attention to detail, and good numeracy skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: New Milton
Hours: 35 hours per week, Monday to Friday
At Innovus, we are committed to delivering market leading solutions and professional services. As a Client Integration & Billing Administrator, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.
Main Purpose of Job
- Onboarding and integrating new properties into our Property Management system ensuring all financial information is complete and accurate.
- Ensuring accurate and timely administration of service charge demands in accordance with internal, regulatory, and legislative requirements.
- Using your strong communication skills when liaising with both internal and external customers, ensuring that any actions are completed efficiently.
- Working collaboratively in a high volume and fast paced environment.
Position in Organisation
This role reports to the Client Integration & Billing Team Leader. There are no direct reports.
About You
- You have a strong customer focus with a high attention to detail.
- As a natural problem solver, you enjoy solving queries and can effectively multi-task.
- With your positive, 'can-do' attitude, you can work as a team but also use your initiative to work independently.
- You have great numeracy and MS Office skills.
Main Responsibilities
- New property and fund set up.
- Validation and loading of initial property cost estimates.
- Set-up and uploading of tenant matrices.
- Processing first completion funds and information.
- Ensure all customers receive a welcome letter.
- Ensure financial handover is complete and accurate.
- Processing of periodic service charge demands.
- Running year-end routines for service charge surplus/deficits and producing corresponding charges.
- Ensuring accurate and timely delivery of all material to clients through our print delivery solution.
- Timely resolution of queries in accordance with SLA’s.
- Set an example for others by championing the Company values, Customer Charter principles and the Code of Business Conduct.
- Any other ad-hoc duties as required within the Real Estate Finance function.
Working at Innovus
At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.
Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.
What We Offer
At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits. We're committed to creating a supportive, inclusive workplace where everyone can succeed.
Diversity and Inclusion
At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team; we are happy to support you.
Client Integration and Billing Administrator employer: Innovus Group
Contact Detail:
Innovus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Integration and Billing Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the property sector, especially those who work at Innovus. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Innovus and its values. Show us how your skills align with our mission to be the market leader in property services. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Client Integration and Billing Administrator, you’ll need to liaise with various stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Innovus team.
We think you need these skills to ace Client Integration and Billing Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client integration and billing. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves liaising with both internal and external customers, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that showcase how you’ve effectively communicated in previous roles.
Highlight Your Attention to Detail: As a Client Integration and Billing Administrator, accuracy is key! Be sure to mention any experiences where your attention to detail made a difference, whether it was in financial tasks or administrative duties.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Innovus Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Integration and Billing Administrator. Familiarise yourself with onboarding processes, service charge demands, and financial handovers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with both internal and external customers, be prepared to demonstrate your strong communication skills. Think of examples where you've effectively resolved queries or collaborated with others. This will highlight your customer focus and ability to work in a fast-paced environment.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Bring up specific instances where your meticulous nature has helped prevent errors or improved processes. This will reassure the interviewers that you can handle the accuracy required in financial administration.
✨Emphasise Your Problem-Solving Skills
As a natural problem solver, think of scenarios where you've tackled challenges head-on. Be ready to discuss how you approach multi-tasking and resolving issues efficiently. This will demonstrate your proactive attitude and ability to thrive under pressure.