Property Transfer Administrator in Torquay

Location: Torquay

Hours: 35 hours per week, Monday to Friday

The Job role

At Innovus, we are committed to delivering market leading solutions and professional services. As a Property Transfer Administrator, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

Main Purpose of Job

All administrative tasks related to providing Remortgage and Resales packs to solicitors for managed properties, working out of our Torquay Centre of Excellence.

Position in Organisation

This role reports to a Property Transfer Team Leader.

Main Responsibilities

• Communicate professionally with customers, solicitors and clients over the telephone and via email.
• Use Microsoft Office proficiently, particularly Word and Outlook.
• Use multiple database systems to update records.
• Awareness of importance of data privacy expectations.
• Ensure that all requirements are obtained in full before moving a case onto the next stage.
• With training, learn to prepare documents as part of the conveyancing process.
• Work effectively as part of a team in person or using technology.
• Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives.
• Work towards achieving the Property Transfer Department’s KPIs.

Skills and Experience

• Be Customer Centric and passionate about being able to effectively support customers.
• A high degree of organisation and excellent communication skills are essential.
• Attention to detail is important in conjunction with excellent spelling, punctuation and grammar.
• Motivated to work to deadlines as part of a team, whilst problem solving with a positive attitude.
• Able to work at pace using a computer, without it affecting your accuracy.
• Be keen to learn new processes and happy to ask for support when needed.
• Multitasking does not phase you and you can adapt your task list each day to match the business’ needs.
• Experience of working in a legal, secretarial, or property management environment may be considered an advantage but not essential.

Working at Innovus

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements. Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits. We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team; we are happy to support you.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.