At a Glance
- Tasks: Lead high-value client accounts and drive growth with our innovative Social Ads Manager.
- Company: Join Innovid, a leading independent ad tech platform revolutionising the advertising landscape.
- Benefits: Enjoy flexible working, generous leave, private health insurance, and professional development opportunities.
- Other info: Be part of a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real impact in the dynamic world of social marketing and client success.
- Qualifications: Expertise in social marketing and proven success in managing high-value portfolios.
The predicted salary is between 59400 - 72600 £ per year.
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
Join us to lead complex, high-value accounts with a focus on long-term growth, cross-functional alignment, and operational excellence. Sitting within our commercial organisation in London, this role is dedicated to driving the expansion and success of our Social Ads Manager product across the UK/EMEA market. At this level, you will play a pivotal role in driving account expansion, guiding strategic planning, and ensuring clients realize the full commercial and operational value of the Innovid platform.
As a subject matter expert in social marketing, you will manage your own portfolio of business to protect and grow revenue. You will work closely with Sales and Sales Engineering on cross-sell opportunities and multi-solution adoption, while partnering directly with Product on feature launches, enhancements, and client communication. Beyond individual account management, your work will shape how teams deliver across the broader CS organisation through leading cross-functional workstreams and cultivating key stakeholder relationships.
The Impact You'll Make:
- Strategic Account Leadership & Growth: Lead complex, high-value client accounts, owning long-term account growth plans and ensuring clients maximize value from our Social Ads Manager platform.
- Commercial Opportunities & Renewals: Identify and drive commercial growth opportunities—owning account renewals in partnership with Client Success leadership, and driving multi-solution adoption and revenue expansion.
- Sales & Sales Engineering Alignment: Collaborate closely with Sales and Sales Engineering on cross-sell opportunities, pitching social capabilities to existing accounts and converting client needs into winning commercial strategies.
- Social Marketing Expertise: Serve as a trusted advisor and social marketing expert, translating social campaign performance and platform capabilities into actionable business insights and strategic growth plans.
- Product Partnership & Communication: Work closely with the Product team on upcoming feature launches and platform enhancements, ensuring seamless client rollouts and effective product messaging.
- Process Improvement & Cross-Functional Workstreams: Lead the implementation of strategic client initiatives, guide process improvements, and spearhead cross-functional workstreams that elevate execution and client experience across the broader CS org.
- Complex Billing & Operational Resolution: Act as a key partner in resolving complex billing issues—collaborating across internal teams to align timelines, delivery, and invoicing, while refining best practices for billing accuracy and consistency.
- Executive Alignment & QBRs: Lead high-level client discussions, QBRs, and executive engagements to articulate strategic value, surface growth opportunities, and mitigate churn risks early.
What You'll Bring:
- Social Marketing Expertise: Deep, fluent expertise in paid social channels, ad formats, and the broader social advertising landscape.
- Commercial & Strategic Acumen: Proven track record of managing a high-value portfolio in a commercial environment, with demonstrated success in driving renewals, revenue expansion, and cross-selling.
- Cross-Functional Leadership: Strong experience collaborating with Sales, Sales Engineering, and Product teams to drive multi-solution adoption and product strategy alignment.
- Organizational & Operational Impact: Ability to lead cross-functional workstreams, establish best practices, and improve operational workflows across teams.
- Stakeholder & Executive Management: Exceptional communication, negotiation, and relationship-building skills to influence senior brand/agency stakeholders and navigate complex business discussions.
- Analytical & Problem-Solving Depth: High level of comfort with data for strategic storytelling, performance analysis, and resolving complex operational or billing challenges.
- Self-Directed & Market-Aware: A proactive leader with strong ownership, capable of driving impact at scale across the UK and EMEA markets.
What We'll Offer:
- Flexible Working (Hybrid)
- 27 days annual leave plus bank holidays
- Private Medical Health Insurance
- Pensions Scheme & Life Insurance
- Budget for professional development costs
- Season Ticket Loan Scheme
- Cycle to work scheme
- Give as you earn
- Eye test & occupational glasses reimbursement
- Classpass
- Nursery Scheme
- Employee Assistance Programme
- Professional development opportunities within our Learning & Development programs
All of these benefits/perks are effective on the date of hire. There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.
Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees.
Senior Client Success Manager in London employer: Innovid
Innovid is an exceptional employer that fosters a dynamic work culture in the heart of Edinburgh, where innovation meets collaboration. Employees benefit from a supportive environment that encourages professional growth through mentorship and hands-on experience with cutting-edge AI technologies. With a focus on impactful global projects and a commitment to automating workflows, Innovid offers a unique opportunity for IT professionals to thrive and make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Innovid. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Innovid before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Innovid:Your cover letter is your chance to shine! Tell us why you want to work at Innovid specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Innovid!
How to prepare for a job interview at Innovid
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
